Field Service Engineer/ Coffee Engineer

1 month ago

Reading Berkshire, United Kingdom Concept Resourcing Full time

Field Service Engineer - Reading - £32,500

We are seeking dynamic and diligent individuals who can combine technical flair with excellent customer service skills to work as Service Technicians. Our client has equipment installed in a number of customers' car parks and entertainment based sites situated throughout the country.

As a Service Technician you will be Installing and configuring their vehicle and people access solutions, ensuring that they operate to specification. In addition, providing reliable maintenance, repairs and class-leading customer service to our client base. This role will provide customer support for the products installed on sites based in and around the Reading area.

Connect, commission and maintain equipment such as IT hardware/software, Network devices, EV charging and other access control devices.
Provide accurate quotes to the Service team and identify chargeable calls.
Maintain a personal inventory of parts, materials and consumables.
Escalate technical issues to Technical Services Team and work together to achieve resolution.
Complete customer hardware and software training remotely via Cornerstone software, on the job.
You will work in a specified geographic area but may need to travel nationally and stay overnight when required.
Installation and maintenance of IT hardware and software.
Application installation and Firmware.
Basic network technology knowledge
ANPR installation and maintenance.
Field Service or commissioning experience.
A passion for IT/network technology
Electro -Mechanical servicing, IT Hardware maintenance, Software installation, Number Plate Recognition (ANPR), MS Server, VM and SQL.
Experience with operation and maintenance of access devices (Flashing Firmware (LINUX), software configuration, part replacement/repair and the use of hand tools.)
Knowledge of network infrastructure and TCP/IP.
Knowledge of electrical principles and safety
Hold a valid UK driving licence
CCENT/CCNA
Parking Access Equipment installation and maintenance.
Stadia Access Equipment installation and maintenance.
Experience with Installing and Maintaining CCTV systems
BTec or equivalent in a relevant field.
Electrical/Mechanical including hard wiring of switching relays
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

Excellent product training and access to international training centre.
25 Days Holiday plus Bank Holidays
Competitive Salary
Life Assurance
Employer pension contributions
Personal use of Company Vehicle
Company Laptop and Smartphone.
Work on a variety of projects

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