Business Support Assistant Full Time Temporary

3 weeks ago


AshtonUnderLyne Greater Manchester, United Kingdom Reed Full time

We have a fantastic opportunity a Business Support Officer within the Homelessness team at Tameside Council. This is a full-time temporary role for the next 6 months, with the possibility of extension.
Tameside Council are looking for two Business Support Officer to join a very busy front line housing advice service. The focus of these roles will be the first point of contact for customers both in person at the team’s reception area as well as online contacts and referrals. Previous experience of working with housing or homelessness would be an advantage as conducting triage calls is part of this role.
To be fully conversant with the Community Safety and Homelessness Systems i.e Locata, Uniform, Independent Living etc.
Ensure accurate and complete data for the service area.
Provision of an appropriate and courteous response to all forms of enquiries, taking message and making telephone calls etc as appropriate.
Provision of a reception service to all callers offering relevant advice / support as necessary.
To provide a photocopying, filing and word processing service to the team.
Provide cover as and when required to support the needs of the service.
To be aware of and adhere to departmental financial procedures in relation to: Undertake relevant training and development as appropriate to the post.
To record, extract and collate statistical data as required.
Participate, as part of an administration team in the planning and development of services.
Must have previous Business Support Officer experience, preferably within a Homelessness team ideally.
Excellent telephone manner
Officeopening days are Tuesday, Thursday, and Friday morning, the other days you will be working remotely from home.



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