Customer Training Support Advisor

4 weeks ago

Suffolk, United Kingdom Sykes Cottages Ltd Full time €22,308

Are you a natural at building rapport? or eager to try a new career within a leading name in holiday industry...

Best of Suffolk, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Badingham team

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits

Paying a salary of of £22,308 / Monday to Saturday / 9am-5.33 days annual leave including bank holidays
Plus an additional day off for your Birthday
An enhanced maternity and paternity policy
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.
Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers
Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets
Proactively monitoring and working with owners to improve property performance.
Escalating any urgent/ high-priority issues where appropriate to senior leadership.
Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
Covering Out of Hours emergency phones on a Rota basis, as such requires travel, so own car and driver is essential
Working closely with housekeeping and maintenance teams (in brands where we have property services) to ensure that communication is efficient, and we deliver a world class experience for our holidaymakers and owners.
Being part of an emergency on-call rota, 7 days per week to ensure we deliver a round-the-clock service for our holidaymakers.
Being a keyholder for our Regional Brand offices, ensuring our work environments are maintained in line with health and safety regulations.
Supporting our QAs from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around.
Arranging guest key collection, where required
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way

Previous experience in a customer service or customer relations related role
Computer literate, specifically in MS office.
Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Strong MS excel skills.
Knowledge of the local area.
Best of Suffolk was born in 2006 and is now the widely recognised symbol for luxury holiday accommodation in Suffolk We started with six properties and a mission to bring the standards of boutique hotels to self-catering accommodation. In July 2021 Best of Suffolk joined forces with Sykes Holiday Cottages, becoming a sister brand to the award-winning agency and are now looking to build out our passionate team with the best and brightest local talent to meet the demands of what is set to be one of our busiest years to date.

Diversity and Inclusion:
We recognise the role diversity plays in achieving our goals as a business. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

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