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Regional Property Manager
2 months ago
- Regional Housing Manager
- Salary: upto £55,000
- Social Housing / Affordable Housing
- Area Covered: Midlands and North
This is a senior management role responsible for leading and managing an operational area housing team and resources to provide an excellent front-line housing management service to residents, specifically tenancy and estate management services.
The Role
As part of the Senior Housing Management Team, the post holder will lead in the overall strategic direction and delivery of their contract and contribute to larger contracts as a whole, ensuring services delivered meet the diverse needs and aspirations of tenants and leaseholders, improving the quality of life for all of our service users and achieving all key performance indicators and service delivery requirements as specified within the contract.
Duties/Key Responsibilities
- Lead, inspire, develop, and empower an Area Housing Management Team to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
- Lead on ensuring that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
- Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
- Review, coach, support and develop the Housing Management Team to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected and achieve individual and team targets and objectives.
- Monitor relevant budgets ensuring they are utilised effectively in accordance with the Company’s standing orders and financial regulations demonstrating value for money and improvement to the living environment for tenants and leaseholders.
- Support and assist the Head of Housing to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
- Contribute to the effective running of the service through active participation in meetings and development events as required.
- Mitigate risk through awareness and knowledge and proactive identification, partnership working and adherence to safeguarding process & procedures.
- Lead on the delivery of key Housing Management related services including:
- Proactively deal with issues of ASB, harassment and criminality, maximising early and successful resolution of cases
- Ensuring that related customer or service complaints are appropriately investigated, resolved, and responded to within timescales.
- Contributing to the development and delivery of the Tenancy and Estate Management Improvement Plans.
- Promoting and actively encouraging tenant and leaseholder empowerment and involvement within the area to ensure they are actively engaged and have the opportunity to influence decisions.
- Represent the company and proactively support forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
- Prepare and present comprehensive reports as required.
- Ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.
- Ensure that operational procedures and processes are developed, reviewed, updated on a regular basis and adhered to.
- Undertake additional duties, as allocated by the Head of Housing, as and when required.
Skills Required
- Previous experience gained in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities
- Experience of leading, motivating, developing and performance managing a team, to achieve challenging targets and objectives
- Experience of contract management within social housing.
- Detailed knowledge of legislation relating to social housing.
- Excellent customer services skill and understanding of the importance of promoting excellent customer service to others, with the ability to put the Resident First at all times, having a positive can-do solution orientated approach.
- Ability to use initiative and make accurate and timely decisions whilst under pressure.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Demonstrable evidence of improving services and performance for tenants and leaseholders.
- Ability to make accurate and timely decisions whilst under pressure.
- Ability to interpret and analyse data and performance information, identifying issues and resolution required.
- Ability to be adaptable and cope with changing demands of the role / service.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
- Ability to be a self-starter who is able to work as part of a team or independently.
- Chartered Institute of Housing qualified or substantial equivalent experience / track record of success within a Social Housing Environment.
- Evidence of continued professional development.
- GCSE qualifications of grade B or above in Maths and English Language.
What we offer:
- Competitive pension rates
- Career development and paid exam courses
- Employee assistance programme.
We read through all applications thoroughly and will contact you quickly if we think you would be a good fit for the role.
We look forward to hearing from you.
Good luck
