Account Manager/Executives

3 weeks ago

Shoreditch Greater London, United Kingdom Ted Experience Full time

Operations, technology, and staffing functions are at the core of the agency proposition. This role oversees the technology used at the heart of our business and for one of our most important clients, working on an always-on partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging TED Tech for data-informed business decisions. The following information provides an overview of the skills, qualities, and qualifications needed for this role.

1 To ensure that campaign execution output of the agency [technology, reporting + data compliance] is executed as planned and that client expectations are exceeded

2 To ensure that TED Tech is maintained for positive user experience and ensuring the technology is continuously tested and updated reducing any system issues or dissatisfaction from clients

Become a subject matter expert on TED Tech, learning how to leverage the technology and required inputs from field team

- Create surveys on tool for data capture, accurately capturing client reporting needs

Oversee and manage team to liaise with warehouse contact to action delivery needs/requests to field teams, monitor stock levels, and order new kit/stock from client or external suppliers as required

- Oversee and manage team to ensure accuracy of stock tracking asset system and related documents - investigate discrepancies and issue fines for missing items as necessary

Staff Database Management & Finance Support

- Manage any agreed fines/bonuses for field staff directed by Account Managers

Reporting System Management and Development

- Inter-Departmental Support

- Provide support to colleagues - motivate and re-delegate duties as needed

- Assist in field team management - communicate by phone, email, or message to receive and resolve live issues

- Foster positive relations with field managers - managing any troubleshooting needs for technology or data capture

Ensure full compliance of technology, overseeing completion of mandatory forms in field

- Liaising with field team for inputs and data capture

You will have 2 years minimum working within a brand experience, tech or staffing agency and/or field marketing agency in an operationally or tech-focused role. A detailed understanding of the staffing, experiential and/or field marketing sector is key. Preferable that you will be working now or will have held previous role(s) in a leading experiential or field marketing agency. A love of technology and how to use the agency’s own technology to drive efficiency and solve complex management issues is key.

Highly presentable and ability to personally convey our brand attributes - professional, knowledgeable, confident, honest, and trustworthy

A decent level of social capabilities played out in client relationship-building

Aptitude for system processes, development, and compliance management for TED Tech

Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time

Fluency in Microsoft PowerPoint for building training materials for TED Tech, for internal employees and wider external teams

High level of written English and eye for detail in producing both internal and external copy

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