Head of Technical Service Management

hackajob is collaborating with Leonardo to connect them with exceptional tech professionals for this role. Job Description Your Impact Are you ready to lead the future of technical service delivery across the UK? At Leonardo, we're looking for a dynamic leader to take ownership of our Technical Service Management function. This is a high impact role where you'll shape the strategy, ensure operational excellence, and drive innovation across hosting, networks, desktop, data storage, collaboration technologies, cloud, and DevOps. With hybrid working options and the chance to influence technology at scale, this is your opportunity to make a real difference. What you will do as Head of Technical Service Management Lead and manage a team of technical service managers, ensuring performance, compliance, and continuous improvement. Oversee the delivery of hosting, networks, desktop, data storage, collaboration tools, cloud services, and DevOps. Drive service availability, resilience, and security across all platforms. Develop and implement governance models for TechOps. Manage vendor relationships and ensure adherence to contractual obligations. Report to senior leadership on service performance and risk. Champion automation and efficiency initiatives to optimise service delivery. What You'll Bring Proven experience in leading technical service management functions within large-scale organisations. Strong knowledge of ITIL and service management frameworks. Expertise in hosting, networks, cloud platforms, and DevOps environments. Ability to manage complex service portfolios and drive operational excellence. Experience in risk management, compliance, and governance. Strategic thinking with the ability to translate business needs into technical solutions. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now Primary Location: GB - Edinburgh Additional Locations: GB - Basildon, GB - Luton - Cap. Green 300, GB - Newcastle, GB - Yeovil - Lysander Rd Contract Type Permanent Hybrid Working Hybrid