Field Service Engineer

3 weeks ago


Omagh Co Tyrone, United Kingdom Apogee Corporation** Full time

This role is covering Northern Ireland & Republic of Ireland - Specifically the North and North West of Ireland

  • To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality.
  • Respond to customer service requests for the repair of business equipment.
  • Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
  • Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
  • Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
  • Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.
  • Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
  • Manage an effective car stock of spare parts and consumables.

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