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Customer Service Advisor
2 weeks ago
Role: Customer Service Advisor Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Salary: £22,260 Location: This is an office role based in our Central Support Office in Liphook Working Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Our Customer Service Advisor is our first point of contact, for new and existing customers and always puts the customer at the heart. With excellent product knowledge, providing help and support by actively listening, demonstrating empathy and being solutions focused. Responsible for delivering service excellence, every time, as measured through our C-Sat framework. The Role:
- Deliver efficient and effective, quality customer service through multiple channels i.e., phone (inbound and outbound), email, chat and social media.
- Have a positive approach to work, being agile, and able to thrive in a busy, fast paced environment.
- Maintain a high level of knowledge about our products and services and be able to inform and educate customers of the benefits of being with Rocksteady.
- Focused on first time resolution, ensuring we are easy to do business with.
- Investigating customers queries and interacting with other departments within Rocksteady, when required, ensuring we also provide the right solution.
- Navigate our internal systems quickly, and record information accurately.
- Manage, investigate, and resolve customer complaints, where necessary.
- Achieve monthly SLAs/KPIs, on quality, C-Sat, productivity and first time resolution, proactively highlighting any additional training needs and taking onboard any feedback given through quality assessments.
- A full induction training programme that will get you up and running in the job quickly.
- How to engage in good quality conversations with customers and resolve their queries effectively.
- How to work with the internal systems and record information accurately to provide excellent customer service.
- Ongoing development plan to ensure you are confident, learn and develop and excel in your role.
- Passionate about people; putting the customer at heart of everything.
- Computer literate and previous experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential)
- Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment.
- Excellent written and verbal communication skills.
- Exceptional telephone manner.
- Organised, accurate and high attention to deal.
- Resilient and able to deal with challenging conversations, where required.
- A positive and enthusiastic approach to work and a great team player
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Customer Service Advisor
2 days ago
Liphook, Hampshire, United Kingdom Rocksteady Music School Full time €22,260Role: Customer Service Advisor Make your application after reading the following skill and qualification requirements for this position. Salary: £22,260 Location: This is an office role based in our Central Support Office in Liphook Working Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm...
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Customer Service Advisor
3 weeks ago
Liphook, United Kingdom Rocksteady Music School Full time**Role**:Customer Service Advisor **Location**:This is an office role based in a converted manor house in Liphook **Working Hours**: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Our Customer Service Advisor is our first point of contact, for new and existing customers and always puts the...
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Customer Service Advisor
2 weeks ago
Liphook, United Kingdom Rocksteady Music School Full time**Role**:Customer Service Advisor **Salary**:£22,260 **Location**:This is an office role based in our Central Support Office in Liphook **Working Hours**: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Our Customer Service Advisor is our first point of contact, for new and existing customers...
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Customer Services Advisor
3 weeks ago
Liphook, United Kingdom Office Angels Full time_Are you passionate about solving problems and improving customer satisfaction?_ - Are you looking for your next career move?_ - If this sounds like you keep reading!!!...._ **Customer Service Advisor - FULL TRAINING PROVIDED** **£21,000 (BONUS SCHEME) plus benefits such as 25 days holiday, pension,** **Liphook - with Free on-site parking / Close to the...
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Service Advisor/Senior Advisor
1 month ago
Liphook, Hampshire, United Kingdom Perfect Placement Full timeFull time permanent position 20 Days holiday + bank holidays modern and updated automotive workshopWe are currently recruiting for a SeniorService Advisor in the Liphook area. Our client is an Automotive well-respected Motor Trade Family Run Specialist Garage and they are seeking a SeniorService Advisor to join their busy Garage. Produce Job...
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Customer Service Advisor
1 day ago
Liphook, Hampshire, United Kingdom Rocksteady Music School Full timeRole:Customer Service AdvisorLocation:This is an office role based in a converted manor house in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur Customer Service Advisor is our first point of contact, for new and existing customers and always puts the customer at the heart....
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Customer Service Advisor
2 weeks ago
Liphook, United Kingdom Rocksteady Music School Full time**Role**:Customer Service Advisor **Salary**:£22,260 **Location**:This is an office role based in our Central Support Office in Liphook **Working Hours**: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Our Customer Service Advisor is our first point of contact, for new and existing customers...
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Customer Service Advisor
1 day ago
Liphook, Hampshire, United Kingdom Rocksteady Music School Full timeRole:Customer Service AdvisorSalary:£22,260Location:This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur Customer Service Advisor is our first point of contact, for new and existing customers and always puts the...
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Service Advisor
2 weeks ago
Liphook, United Kingdom Perfect Placement Automotive Recruitment Full time**Automotive Service Advisor Required in the Liphook, Hampshire Area.** *** **Salary: Up to £35k Basic DOE** **Hours: 8.00 - 6.00pm Monday - Friday** We are currently working with a well-respected Motor Trade Family Run Specialist Garage who have recently opened up a new workshop in the Liphook area and looking for a Technical Service Advisor to join...
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Service Advisor
1 day ago
Liphook, Hampshire, United Kingdom Perfect Placement Automotive Recruitment Full timeAutomotive Service Advisor Required in the Liphook, Hampshire Area.***Salary: Up to £35k Basic DOEHours: pm Monday - FridayWe are currently working with a well-respected Motor Trade Family Run Specialist Garage who have recently opened up a new workshop in the Liphook area and looking for a Technical Service Advisor to join their expanding team. This client...
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Customer Service Advisor
3 days ago
Liphook, United Kingdom Rocksteady Music School Full timeRole: Customer Service AdvisorMake your application after reading the following skill and qualification requirements for this position.Salary: £22,260Location: This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur...
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Customer Service Advisor
2 days ago
Liphook, United Kingdom Rocksteady Music School Full timeRole: Customer Service AdvisorMake your application after reading the following skill and qualification requirements for this position.Salary: £22,260Location: This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur...
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Customer Service Advisor
1 day ago
Liphook, Hampshire, United Kingdom Rocksteady Music School Full timeRole:Customer Service AdvisorSalary:£22,260Location:This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur Customer Service Advisor is our first point of contact, for new and existing customers and always puts the...
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Customer Service Advisor
2 weeks ago
Liphook, United Kingdom Rocksteady Music School Full timeRole: Customer Service AdvisorCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Salary: £22,260Location: This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to...
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Customer Service Advisor
2 days ago
Liphook, Hampshire, United Kingdom Rocksteady Music School Full time £22,260Role: Customer Service AdvisorMake your application after reading the following skill and qualification requirements for this position.Salary: £22,260Location: This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm FriOur...
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Customer Service Advisor
2 weeks ago
Liphook, United Kingdom Rocksteady Music School Full timeRole: Customer Service AdvisorCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Salary: £22,260Location: This is an office role based in our Central Support Office in LiphookWorking Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to...
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Senior Service Advisor
4 weeks ago
Liphook, United Kingdom Perfect Placement Full timeSenior Service Advisor Generous Basic Salary Up to £32k Basic Full time permanent position 20 Days holiday + bank holidays Excellent working environment; modern and updated automotive workshop We are currently recruiting for a Senior Service Advisor in the Liphook area. Our client is an Automotive well-respected Motor Trade Family Run Specialist...
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Senior Service Advisor
2 weeks ago
Liphook, United Kingdom Perfect Placement Full timeSenior Service Advisor Generous Basic Salary Up to £32k Basic Full time permanent position 20 Days holiday + bank holidays Excellent working environment; modern and updated automotive workshop We are currently recruiting for a Senior Service Advisor in the Liphook area. Our client is an Automotive well-respected Motor Trade Family Run Specialist...
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Senior Service Advisor
2 weeks ago
Liphook, United Kingdom Perfect Placement Full timeSenior Service AdvisorGenerous Basic Salary Up to £32k BasicFull time permanent position 20 Days holiday + bank holidaysExcellent working environment; modern and updated automotive workshop We are currently recruiting for a Senior Service Advisor in the Liphook area. Our client is an Automotive well-respected Motor Trade Family Run Specialist Garage...
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Senior Service Advisor
4 weeks ago
Liphook, United Kingdom Perfect Placement Full timeSenior Service AdvisorGenerous Basic Salary Up to £32k BasicFull time permanent position 20 Days holiday + bank holidaysExcellent working environment; modern and updated automotive workshop We are currently recruiting for a Senior Service Advisor in the Liphook area. Our client is an Automotive well-respected Motor Trade Family Run Specialist Garage...