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Community Support Officer
4 months ago
Community Support Officer 9 month Fixed Term Contract Chichester, Sussex, Hampshire £32,500 Hyde is looking to recruit an Community Support Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders. Hyde is one of the UK’s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Community Support (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies. Duties & Responsibilities:
- Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary.
- Make effective use of the specialist equipment that is available to assist with investigations and gather evidence.
- Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries.
- Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.
- Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate.
- Previous experience of working within community support/protection/ASB.
- Up to date working knowledge and awareness of ASB case investigations/housing legislation is desirable.
- Ability to work independently and carry out home/site visits with minimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates.
- Previous ASB experience is essential/Housing Officer experience touching on ASB.
- Knowledge/experience of multi-agency working.
- Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes.
- You will be required to pass a psychometric test before progressing to interview stage.
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days