Head Of Client Experience

2 weeks ago

England, United Kingdom Siamo Recruitment a division of Siamo Group. Full time

We here at Siamo Recruitment are working with a thriving client who are a specialist within their market. Thriving within the Fleet Management sector. They hold a vacancy as a Head Of Client Experience, requiring a target driven and client focused talent to help push them forward, a highly strategic role offering the perfect progression path for an inspiring leader.

A proven leader is required, one who is looking to take themselves and a business to the next step.

Accompanied to the salary our client offers the below benefits:

  • Hybrid work – 3 days in the office.
  • Working week 37.5 hours.
  • Annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.
  • Company pension
  • Team functions – Summer and winter events, monthly charity cake bakes.
  • Free parking

This Head Of Client Experience role holds the below responsibilities:

  • Take overall ownership of strategic client relationships.
  • Building a streamlined client experience strategy across all departments that support those goals of the business.
  • Leading the development and implementation of effective client experience strategies to drive engagement.
  • Focusing on growing the uptake for products and services including cross sell and upsell paths.
  • Reviewing and reporting on all areas of client activities.
  • Collaborating with senior team members across all departments to uncover insights and create innovate client strategies.
  • Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company values and championing the leadership behaviour framework.
  • Routinely sharing strategies, process, results, learnings, and relevant industry trends, with the broader team.

This Head Of Client Experience vacancy requires the below exposure and skillsets:

  • Ability to develop strong relations with cross departmental team members to enable collaborations, advice sharing, and directional leadership where required.
  • Then ability to use software packages competently, including office 365 and CRM programmes (knowledge of HubSpot would be ideal).
  • Strategic thinking and problem – solving abilities with superior interpersonal and organisational skills.
  • Positive and approachable with excellent communication, presentational and listening skills.
  • Confident, flexible, adaptable with a growth mindset.
  • Ability to make quick, rational decisions under pressure and be ready to be challenged when necessary.
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