IT Support Apprenticeship

1 week ago

Chelmsford Essex, United Kingdom Baltic Apprenticeships Full time €14,430

Launch Your IT Career with an Exciting Apprenticeship

Are you passionate about IT and eager to kickstart your career in a dynamic and supportive environment? Our company, a leader in providing cutting-edge IT solutions, is looking for a motivated individual to join us as an Apprentice IT Technician.

Exceptional Benefits: Enjoy the perks of being part of a forward-thinking company where your contributions are recognized and rewarded. Benefit from hybrid working, generous holiday allowances, and exciting team events.

About Our Client: Our client are a premier provider of innovative IT solutions, committed to delivering excellence to our clients. Our team of dedicated professionals is passionate about technology and driven by a mission to provide top-notch IT services.

In this role, youll work towards your Level 3 IT Support Technician Apprenticeship, delivered by our expert training team.

A Typical Day in the Job:

  • Troubleshoot system and network problems, diagnosing and resolving hardware or software faults using tools like RMM, DETA, TaskManager, and TeamViewer.
  • Record support requests on Connectwise, ensuring detailed and accurate documentation.
  • Replace hardware components and re-install software as needed to resolve issues.
  • Follow written instructions to repair faults or set up systems efficiently.
  • Set up new user accounts and profiles, and handle password resets and related issues.
  • Book appointments and respond to callouts, prioritizing and managing multiple open cases simultaneously.
  • Rapidly establish and maintain good working relationships with clients, liaising with third-party vendors as required.
  • Work on client networks, installing and configuring a range of servers, routers, and switches.

Salary, Hours & Benefits:

  • Annual salary of £14,430
  • Monday to Friday, 9 am to 5:30 pm
  • Hybrid working arrangement: 4 days at home and 1 day in the office
  • 28 days holiday including bank holidays
  • Excellent progression opportunities to advance your career

Desired Qualities, Skills, and Experience:

  • Keen interest in IT and technology
  • Outgoing personality with excellent interpersonal skills
  • Mature attitude and strong communication skills
  • Minimum Grade 4/C in Maths and Grade 5/C in English

Your Training: Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in the fast-paced world of IT support.

Next Steps: Ready to start your IT career with us? Send us your application today Once we receive your CV, our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria: You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Take the first step towards a rewarding IT career and apply now

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