IT Service Lead
2 weeks ago
IT Service Lead - On-Site in Preston.
You will be looking after the MHA estate and as lead, will be required to travel to other MHA sites on occasion. 4 days in an office but could be 5 depending on operational requirements. Sites are in Preston, Manchester, Lancaster, Kendal, Liverpool, Nottingham. Expenses claimable between sites. MUST BE A CAR OWNER / DRIVER.
Salary is negotiable depending on experience.
Purpose of the Role
The co-ordination and assurance of all IT Services, ensuring high quality, consistent, professional, and service level driven support is delivered to the MHA staff and partners (customers).
The role of the Service lead is to provide outstanding service to our customers. Focusing on your aligned region, offices, and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver an exceptional experience.
Work with the Head of Service to create a customer engagement plan for your region. The primary focus is to continuously improve services through efficiency, saving time and removing frustration. Using your own knowledge and detailed analyses of tickets and current trends to identify and drive opportunities for improvement.
A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices, and customers.
In your role you will monitor the support queues for your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will understand the business priorities and ensure that timely resolutions are found.
You will provide direct support for applications and some workplace systems. Working with the Customer Support Analysts you will ensure that these tickets are kept updated, prioritised and resolutions documented.
This role primarily focuses on our Northern. As a high-presence role, time with customers is key and weekly travel will be required. As part of the IT service team, you will at times be providing services nationally both remotely and in person across our UK offices and to remote-based people around the world.
#J-18808-Ljbffr-
IT Service Lead
2 weeks ago
Preston, Lancashire, United Kingdom MHA Full timeJob Description Are you working in IT Support and seeking a new opportunity where you will not only provide a valuable support service but grow to become leader of a small team? Does the prospect of joining a rapidly growing Accountancy firm excite you? Do you want to play a big role in the firm's expansion? If so, then we have a brilliant opportunity...
-
Domestic Gas Engineer
3 weeks ago
Preston, Lancashire, United Kingdom Lead Recruitment Group Limited Full timeJob Title Domestic Gas Engineer Our client is a well known heating contractor that provide installations, servicing and maintenance for gas and central heating systems within domestic and commercial markets, with work spanning across the UK. They currently require a Domestic Service and Breakdown Gas Engineer to join their expanding team in...
-
IT Service Lead
1 week ago
Preston, United Kingdom MHA Full timeIT Service Lead- On-Site in Preston. You will be looking after the MHA estate and as lead, will be required to travel to other MHA sites on occasion. 4 days in an office but could be 5 depending on operational requirements. Sites are in Preston, Manchester, Lancaster, Kendal, Liverpool, Nottingham. Expenses claimable between sites. MUST BE A CAR OWNER /...
-
Programme Lead
1 week ago
Preston, Lancashire, United Kingdom Akton Recruitment Full timeJob Title: Programme Lead Location: Preston, UK Contract: 18-month contract, hybrid Salary: £353/day Role Overview: As the Programme Lead you will play a pivotal role in shaping and implementing a high-quality, efficient, and responsive Business Support service. Your responsibilities will include developing and delivering service redesigns,...
-
Head of Managed Services
1 month ago
Burnley, Lancashire, United Kingdom Holker IT Full timeCompany Description Holker IT is a strategic IT solutions provider based in Burnley. Our goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes. We pride ourselves on delivering top-notch solutions and setting industry standards for client care. Our success is directly tied to the...
-
Head of Managed Services
1 day ago
Burnley, Lancashire, United Kingdom Holker IT Full timeHolker IT is a strategic IT solutions provider based in Burnley. Our goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes. We pride ourselves on delivering top-notch solutions and setting industry standards for client care. Our success is directly tied to the success of our...
-
Head of Managed Services
13 hours ago
Burnley, Lancashire, United Kingdom Holker IT Full timeHolker IT is a strategic IT solutions provider based in Burnley. Our goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes. We pride ourselves on delivering top-notch solutions and setting industry standards for client care. Our success is directly tied to the success of our...
-
Lead Architect
2 weeks ago
Preston, Lancashire, United Kingdom Deekay Technical Recruitment Full timeDepartmental Lead Architect Preston, Lancashire Permanent role - salary negotiable As Lead Architect you will design, project manage and deliver a broad range of exciting building-related projects. You will be able to undertake the design, specification, and project management of building projects in a lead role. You will lead multidisciplinary...
-
Principal Data Engineer
1 week ago
Preston, Lancashire, United Kingdom VIQU IT Recruitment Full timeJob Description Principal Data Engineer VIQU are seeking Principal Data Engineer to join a leading social enterprise working to transform lives by developing and managing vibrant communities. They excel in placemaking, regeneration, development, investment, property management, and leisure services. With a dedicated team across numerous specialist...
-
Principal Data Engineer
7 days ago
Preston, Lancashire, United Kingdom VIQU IT Recruitment Full time €76,000Principal Data Engineer Northwest VIQU are seeking Principal Data Engineer to join a leading social enterprise working to transform lives by developing and managing vibrant communities. They excel in placemaking, regeneration, development, investment, property management, and leisure services. With a dedicated team across numerous specialist subsidiaries,...
-
Principal Data Engineer
1 week ago
Preston, Lancashire, United Kingdom VIQU IT Recruitment Full timePrincipal Data Engineer Northwest VIQU are seeking Principal Data Engineer to join a leading social enterprise working to transform lives by developing and managing vibrant communities. They excel in placemaking, regeneration, development, investment, property management, and leisure services. With a dedicated team across numerous specialist subsidiaries,...
-
Clincial Lead
1 week ago
Preston, Lancashire, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full timeCAMHS and CYP assess, diagnose and treat young people with emotional, psychological and mental health difficulties. We and a multi disciplinary team made up of child and adolescent psychiatrists, nurse, psychologists, social workers, occupation therapists, therapists, administrators, support workers and managers THRIVE is an integrated, person centred...
-
Probation Service Officer
1 month ago
Preston, United Kingdom Service Care Solutions - Criminal Justice Full time**Full time - Probation Service Officer.** **LOCATION**:Preston **HOURS**: Flexible working hours. **PAY RATE: £18.00 - £20.07**(Experience depending) **Full Job Description** Depending on the role, work may include: - Working with people on probation to analyse and address their behaviour; - Assessing offender needs; - The preparation and delivery of...
-
ICT Service Support
2 weeks ago
Preston, Lancashire, United Kingdom MHA Full timeJob Description Are you working in IT Support and seeking a new opportunity where you will not only provide a valuable support service but grow to become leader of a small team? Does the prospect of joining a rapidly growing Accountancy firm excite you? As a Top 15 firm of chartered accountants, tax and business advisers, we work in partnership with clients...
-
Service Manager, Data
1 month ago
Burnley, Lancashire, United Kingdom Holker IT Full timeOur goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes. We pride ourselves on delivering top-notch solutions and setting industry standards for client care. This is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for...
-
Service Manager, Data
1 month ago
Burnley, Lancashire, United Kingdom Holker IT Full timeOur goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes. We pride ourselves on delivering top-notch solutions and setting industry standards for client care. This is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for...
-
Lead-Service Management
2 weeks ago
Lancashire, United Kingdom Copello Global Full timeJob Description Opportunity for an experienced leader in the Cyber Security space to join a high-profile, multi-national programme that is a key pillar of future UK sovereign capability, tackling current and future threats and developing new, innovative approaches to security. You will lead the delivery for cyber services and strategy, incorporating a...
-
Service Lead
1 week ago
Preston, United Kingdom The Royal Recruitment Full time**JOB DESCRIPTION** **Have an Ofsted background and ideally have worked with young people between 16-19** **I will consider a deputy who is ready to step up and negotiate a package** Overall purpose: - Organise, develop and manage services to support young people who have left care to meet legislative and policy requirements - Organise, develop and...
-
Advisor services
9 hours ago
Preston, Lancashire, United Kingdom Halfords Group PLC Full time €9 - €12Part time, 16 hours per week Categories: Retail Colleagues 64 per hour Business Area: Retail 64 per hour 80 per hour Love all things motoring and cycling? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and...
-
Commercial Finance Lead
4 weeks ago
Preston, Lancashire, United Kingdom Michael Page Full timeWe are looking for a Commercial Finance Lead to manage our Accounting & Finance department in Preston. The successful candidate will have a strong background in finance, with the ability to lead a team to achieve outstanding results. Client Details Our client is a prestigious company in the professional services industry. They operate on a large scale,...