Customer Service Administrator Customer Service Administrator
1 month ago
Do you have a passion for excellent customer service? Does a local job with free parking appeal to you?
At Tarmac, who you are matters. Due to promotion, we are looking for a Customer Interaction Agent to join our friendly team at Tarmac Stancombe, Flax Bourton near Bristol. This is a great opportunity to join a successful Customer Service team working Mon
Fri (days) plus occasional Saturday morning on a rota basis. Here at Tarmac, we are working hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds, therefore prior technical experience isnt always necessary for success.
Reporting to the Customer Service Supervisor the role of Customer Interaction Agent will be the initial point of contact for customers who are looking to place orders for our various building material products.
Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
Providing customers with an excellent customer service experience
Completing data entry and order processing tasks
Inputting accurate customer data into the CRM system
Building relationships with key stakeholders
Working closely with the Fleet and Capacity Planners to ascertain transport and material availability
The ideal candidate for the role of Customer Interaction Agent will have proven customer service experience gained within a manufacturing or production environment or similar role, engaging with stakeholders.
First class customer service and communication skills
Confident telephone manner
Flexible and adaptable approach to work
Confidence in the use of IT systems including MS Word and Excel
Experience of Salesforce CRM (advantageous)
Good customer service always starts with a human touch. Whilst customer service experience is preferred for this role, the most important qualities for candidates are confidence, willingness to learn and a positive attitude to work. Success in this job may result in the chancefor career progression into other roles.
In addition to the role of Customer Interaction Agent we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
Training and development opportunities
Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
tarmac #tarmac #tarmaccareers #customer #customerservices #customerservicecoordinator #customercoordinator #clientservices #customerinteraction #dataentry #orderprocessing #Weston-super-Mare #Bristol #Chepstow #Newport #Cardiff #SouthGloucester
Tarmac Trading Limited
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