Department Manager Customer Service

3 weeks ago


Fareham Hampshire, United Kingdom Ascenti Physio Limited Full time

Here at Ascenti, we're more than just a healthcare provider - we're passionate about helping people live their best lives. With over 25 years of industry-leading expertise, we've been at the forefront of physiotherapy and mental health services, touching the lives of thousands every day.
As our Department Manager – NHS Administration, you'll be a pivotal part of our Customer Support Services team based in Fareham. Reporting directly to the Head of Customer Support Services, your role will involve leading and inspiring a team to ensure the smooth operation of our NHS Administration Team.
You'll play an active role in management team projects, sharing your insights to guide contributions to the business. Team Management: Oversee all NHS admin processes, ensuring deadlines and targets are met while maintaining high standards of call quality and admin accuracy. Provide consistent and fair management, supporting team performance and development through feedback and coaching.
Operational Excellence: Develop strong relationships with stakeholders, support contract mobilizations, and maintain control measures to ensure quality and consistency. Proactively identify and address risks to service delivery.
Monitor team morale and performance, driving improvement initiatives and upholding our company values in all aspects of our work.
At Ascenti, we're not just about providing healthcare - we're about creating a positive impact on people's lives, both within our team and in the wider community. Join us in shaping the future of healthcare administration and be part of a dynamic team dedicated to excellence and innovation. Location: Fareham, United Kingdom Office-based / in-clinic


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