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Director, Customer Account Manager
4 months ago
The world of automotive retail is set to change more over the next few years than in the last 100…
That’s because new sales models, electrification, data security and digital transformation are all revolutionising the industry as we know it. Automotive Transformation Group customers are looking to their leading provider of automotive retail solutions to support them during this rapid evolution. We make buying cars easy.
digital, data and retention technology, helping the world's most successful Retailers, Manufacturers, Financiers and Fleet Suppliers improve efficiency and maximise sales. Our organisation has grown exponentially since our industry-shifting merger in 2021. With, your help we will continue to develop new products, invest in new ventures, create new partnerships and solve serious pain points for our customers, (all while nurturing a great company culture) Develop international Enterprise accounts through knowledge, by collaborating closely with multi-faceted teams
Provide a deep level understanding of data that is relevant to the client and present actionable activities from its findings
Work with stakeholders across multiple markets at financier, regional office and dealer levels
Accurate management of CRM records for all customers including detailed notes on the customer relationship, contact points, contract renewals, and products
Ensure regular and clear updates to senior leadership
Identify digital solutions to expand clients’ use of ATG technology and services
Pro-actively engage with your assigned portfolio of customers to ensure they’re informed on the latest product releases, software updates and marketing initiatives.
Grow monthly revenue through developing and initiating a digital retailing strategy, by introducing additional products and services to customers.
Analyse customer data to make informed recommendations and suggestions to your customers.
Develop a key understanding of the client objectives and collaborating on a strategy with our services.
Confidently present ATG, our products and services in an articulate manner.
Develop excellent customer relationships at all levels both internally and externally that galvanize ongoing business opportunities.
Gather Service Uptime reports and Codes Release information for monthly review with client
Obtain Support ticket report and analysis for monthly review with client
Work closely with Programme Manager on in-flight projects and manage scope creep and commercials
Support with OEM HQ central project discussions, meeting prep and action follow-up
PE tickets, CRM, Support Services, Slack, and Teams/Zoom
To be responsible for supporting the Company’s Information Security policy and actively assisting the organisation in meeting Data Protection and other legal obligations through proactive measures
Several years experience in sales/account management, held within the automotive industry
An understanding of Software as a Service (SAAS) based products and the benefits of solution-based products
A passion to help clients improve and to achieve their own objectives
Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy
Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients
