Operations Officer Project

2 weeks ago


United Kingdom Octopus Energy Full time

We’re looking for an energetic, dynamic, creative and experienced Head of Vehicle Fleet Operations to lead our Fleet operations team and help us to reimagine how we deliver in-contract experiences to our customers.
On the maintenance side, you’ll help the team manage performance of existing partners, as well as think about what and how we might want to change.
On the operations side, you’ll lead a team to manage fleet admin, condition and movement of our fleet using partners where appropriate and always maintaining outrageously good customer service.
We have one of the fastest growing fleets in the UK and one of the largest EV fleets in the country. Our in-contract offering will see a significant increase in demand and we need to be ready to deliver this. This is a great opportunity to use creative thinking in a fast-paced delivery environment.
Assess our systems and training tools and ensure they’re used effectively, making changes where you need
Build out reporting to track performance and identify where we need to make changes
Work closely and collaboratively with internal teams particularly in Operations on knowledge sharing, process optimisation, project management and product development
Help them with their career development and progression
Significant experience working with fleet maintenance partners 
Experience and understanding of fleet operations 
A strong bias to analysis and analytical capability - being able to quantify requirements or problems and work through them based on rational principles is key
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