Apprenticeship Account Manager

1 week ago


United Kingdom Versende Ltd Full time €40,000 - €45,000

Job Title: Customer Account Manager (Apprenticeship)
Location: Remote/ Home Based with occasional travel.
Job Type: Permanent
Education
A leading End-point Assessment Organisation are looking to bring in a Customer Account Manager to lead and oversee all activities relating to customer account management within the company. The role is pivotal to maintain strong relationships with clients, ensuring an unparalleled customer experience, with an eye for generating leads with existing and new customers.
The role is a remote role, home based with occasional travel to London, once a month.
A specialised, flexible, customer responsive assessment organisation focused on delivering high quality assessments practices for Digital Apprenticeships. Working with Employers, Colleges and Training Providers, they are committed to offering and providing the best possible experience to the apprentice to enable them to achieve the highest possible grade
Building and maintaining professional relationships with clients to ensure customer satisfaction and loyalty.
Managing and servicing assigned customer accounts, serving as the primary point of contact for client inquiries.
Contributing and creating sales plans to grow and retain existing accounts by presenting new solutions and services to clients.
Presenting information to customers on how the EPA end-to-end process works, using appropriate technical language, and managing pipeline with stakeholder expectations.
Monitor and analyse customer account trends, generate insightful reports, and effectively communicate this information to the leadership team.
Experience in the apprenticeship education sector.
Experience of key account management.
The ability to engage effectively with stakeholders of all types, including assessors, training providers, employers, apprentices, and regulatory bodies.
Experience of working in apprenticeship training, e.g., college or training provider.
Experience of presenting and implementing apprenticeship regulations. - Ability to deliver Apprenticeship standards sessions across the portfolio
If this sounds like a good match, then please get in touch ASAP as remote interviews are taking place immediately.



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