Senior Planning Officer

3 weeks ago


Edinburgh, United Kingdom Amazon Full time

Job ID: 2621389 | Amazon UK Services Ltd.
• Senior experience in Capacity Planning or related field
• Experience in business or financial analysis experience
• Advanced Excel and big data experience
• Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills

com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry.
Manage the Global Outsourcing (GO) capacity planning for Europe Network by working closely with partner network to manage the long-term/short-term capacity planning processes for GO.
- Collaborate and closely communicate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance and program teams to ensure smooth execution of capacity planning processes.
- Build optimal contact volume allocation plan for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
- Coordinate with internal and outsourcing network operation teams to meet business service levels.
- Mitigate capacity risks by managing dependencies across multiple sites and geographies. Manage the reporting and analysis of daily, weekly, and monthly reporting of key performance indicators for Europe GO.
- Participate in global customer service initiatives and project roll outs to cater to growing business needs.
- Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.
In Capacity Planning Global Outsourcing (GOCP), our vision is to engineer the most flexible and reliable customer service network, that is scalable and efficient. GOCP’s mission is to constantly enable best customer experience through strategic planning, engineering reliability and partnering with the world’s largest outsourced customer service network.
Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field
• Experience working with supply chain planning or customer service planning function/ tools.
• Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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