Microsoft Azure Technical Engineer
4 weeks ago
Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
- Over 600 staff (plans to double in size over the next 5 years)
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Reports to (POSITION):
Reports to (POSITION):
Microsoft Infrastructure Support ManagerTeam:
Team:
Microsoft SupportDepartment:
Department:
Technical PURPOSE OF JOB:To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services using a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Bytes Microsoft Cloud CSP customers.
Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes’ collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.
This will be filled by someone with proven 2nd line support experience and hands-on experience of the Microsoft Azure ecosystem, acting as an escalation point for incidents relating to their Azure cloud services.
Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement.
Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients.
KEY RESPONSIBILITIES:- Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found.
- Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
- Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
- Contribute to building an ongoing internal Knowledgebase where all team members can refer to for tips and solutions.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Guide other team members to a continued greater understanding of Azure Services.
- Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly).
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Educated to GCSE Level with minimum of A-C Grade in Math and English
ESSENTIAL
Professional Qualifications
ESSENTIAL
ESSENTIAL
- Microsoft 365 Fundamentals (MS:900)
ESSENTIAL
DESIRABLE
DESIRABLE
- Microsoft Azure Security Engineer Associate (AZ-500)
DESIRABLE
Required EXPERIENCE, & SKILLS:
3+ years working in a Technical Support team dealing with Microsoft Cloud services
ESSENTIAL
Good working knowledge and understanding of the Azure Management Portal
ESSENTIAL
Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap.
ESSENTIAL
Ability to advise clients of Azure Solutions that would meet requirements
ESSENTIAL
Hands on experiencing troubleshooting Azure services
ESSENTIAL
Understanding of Conditional Access and MFA Deployments
ESSENTIAL
Understanding and implementation of Subscriptions, Azure RBAC and IAM roles
ESSENTIAL
Active Directory and management of ADDS
ESSENTIAL
Good understanding of LAN/WAN technologies
DESIRABLE
Experience in working in a Microsoft Partner Centre
DESIRABLE
Provide overall Office 365 security expertise including strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security)
DESIRABLE
Good understanding of building and executing sanitized PowerShell scripts
DESIRABLE
Previous experience automation manual tasks using ARM templates & JSON
DESIRABLE
Hyper-V or VMWare
DESIRABLE
Good understanding of Microsoft 365 Admin Portal and O365 Services
DESIRABLE
Understanding of ITIL Framework
DESIRABLE
Previous experience being part of a team dealing with Out of Hours requests
DESIRABLE
- Ability to work proactively, independently and in an agile manner to achieve desired outcomes.
- Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development.
- Written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams.
- Generate innovative approaches and solutions to complex problems whilst achieving SLAs.
- Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines.
- Ability to take ownership of tasks and drive the team objective forward.
- Provide advice and support to members in different departments within Bytes around Azure services.
- Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation.
- Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions.
- Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
-
Azure Technical Engineer
4 weeks ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeOur turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and...
-
Azure Windows Engineer
3 weeks ago
Camberley, Surrey, United Kingdom GS Solutions Full time €55,000Cloud Design Migration Engineer - Camberley The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and...
-
Azure Migration Engineer
3 weeks ago
Camberley, Surrey, United Kingdom GS Solutions Full time €55,000Cloud Design Migration Engineer – Camberley Considering making an application for this job Check all the details in this job description, and then click on Apply. 5 days a week on-site in Camberley Circa £55,000 (DOE) Role Overview: The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our...
-
Microsoft Dynamics 365 Integration Developer
3 weeks ago
Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle...
-
Microsoft Dynamics 365 Integration Developer
2 weeks ago
Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeJob Description KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life...
-
Microsoft Dynamics 365 Integration Developer
3 weeks ago
Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle...
-
Azure Migration Engineer
4 weeks ago
Camberley, Surrey, United Kingdom GS Solutions Full timeJob Description Cloud Design Migration Engineer – Camberley 5 days a week on-site in Camberley Circa £55,000 (DOE) Role Overview: The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important...
-
Microsoft Dynamics 365
3 weeks ago
Leatherhead, Surrey, United Kingdom KBR Full timeTitle:Microsoft Dynamics 365 (Finance & Operations) Integration Developer / SupportKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining...
-
Microsoft Dynamics 365
2 days ago
Leatherhead, Surrey, United Kingdom KBR Full timeTitle:Microsoft Dynamics 365 (Finance & Operations) Integration Developer / SupportKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining...
-
Microsoft Commercial Executive
7 days ago
Leatherhead, United Kingdom Bytes Full timeAbout Bytes Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through...
-
Azure DevOps Engineer
1 week ago
Surrey, United Kingdom Proactive Appointments Limited Full timeAzure DevOps Engineer - 12 month fixed term contract (salary based)Our client is seeking a talented DevOps Engineer to join their team for a 12 month fixed term contract (salary based). The role offers hybrid working - 2 days a week onsite. If you're passionate about implementing, maintaining, and documenting Azure hosted environments, this role could be...
-
Azure DevOps Engineer
7 days ago
Surrey, United Kingdom Proactive Appointments Limited Full timeAzure DevOps Engineer - 12 month fixed term contract (salary based) Our client is seeking a talented DevOps Engineer to join their team for a 12 month fixed term contract (salary based). The role offers hybrid working - 2 days a week onsite. If you're passionate about implementing, maintaining, and documenting Azure hosted environments, this role could be...
-
Information Technology System Engineer
2 weeks ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeIT Systems Engineer Have you got what it takes to succeed The following information should be read carefully by all candidates. The ESPUG IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer and IT Network Administrator. Core services are being...
-
Technical Support Engineer
2 weeks ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeJob Description Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital...
-
Technical Support Engineer
1 week ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeJob Description Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital...
-
Technical Support Engineer
1 week ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeTechnical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation...
-
Technical Support Engineer
1 week ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeTechnical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation...
-
Azure Senior Data Consultant- Surrey
1 day ago
Surrey, United Kingdom Pearson Carter Full time**Azure Senior Data Consultant - Surrey (Hybrid) - £60k.** Pearson Carter are recruiting for a Senior Data Consultant for the one of the UK’s leading Microsoft partners who specialise in implementing innovative and functionally rich software solutions. **Responsibilities**: - Working closely with customers on integration solutions to migrate and...
-
Azure infrastructure Architect
2 weeks ago
Redhill, Surrey, United Kingdom Tata Consultancy Services Full timeRole: If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Azure infrastructure Architect Job Type: Permanent Location: Redhill - United Kingdom Ready to utilise your knowledge and experience in public Cloud for the Cloud Builds and Cloud control framework? Are you passionate...
-
Microsoft Dynamics 365 Integration Developer
3 weeks ago
Leatherhead, United Kingdom KBR, Inc. Full timeKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities...