Microsoft Azure Technical Engineer

4 weeks ago


Leatherhead Surrey, United Kingdom Bytes Software Services Full time

Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

  • Over 600 staff (plans to double in size over the next 5 years)
  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
  • Winners of an array of industry awards
  • Sunday Times Top 100 Best Places to Work
  • Excellent training and career prospects offered
  • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Reports to (POSITION):

Microsoft Infrastructure Support Manager

Team:

Team:

Microsoft Support

Department:

Department:

Technical PURPOSE OF JOB:

To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services using a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Bytes Microsoft Cloud CSP customers.

Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes’ collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

This will be filled by someone with proven 2nd line support experience and hands-on experience of the Microsoft Azure ecosystem, acting as an escalation point for incidents relating to their Azure cloud services.

Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement.

Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients.

KEY RESPONSIBILITIES:
  • Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found.
  • Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
  • Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
  • Contribute to building an ongoing internal Knowledgebase where all team members can refer to for tips and solutions.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Guide other team members to a continued greater understanding of Azure Services.
  • Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly).

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Educated to GCSE Level with minimum of A-C Grade in Math and English

ESSENTIAL

Professional Qualifications

ESSENTIAL

ESSENTIAL

  • Microsoft 365 Fundamentals (MS:900)

ESSENTIAL

DESIRABLE

DESIRABLE

  • Microsoft Azure Security Engineer Associate (AZ-500)

DESIRABLE

Required EXPERIENCE, & SKILLS:

3+ years working in a Technical Support team dealing with Microsoft Cloud services

ESSENTIAL

Good working knowledge and understanding of the Azure Management Portal

ESSENTIAL

Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap.

ESSENTIAL

Ability to advise clients of Azure Solutions that would meet requirements

ESSENTIAL

Hands on experiencing troubleshooting Azure services

ESSENTIAL

Understanding of Conditional Access and MFA Deployments

ESSENTIAL

Understanding and implementation of Subscriptions, Azure RBAC and IAM roles

ESSENTIAL

Active Directory and management of ADDS

ESSENTIAL

Good understanding of LAN/WAN technologies

DESIRABLE

Experience in working in a Microsoft Partner Centre

DESIRABLE

Provide overall Office 365 security expertise including strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security)

DESIRABLE

Good understanding of building and executing sanitized PowerShell scripts

DESIRABLE

Previous experience automation manual tasks using ARM templates & JSON

DESIRABLE

Hyper-V or VMWare

DESIRABLE

Good understanding of Microsoft 365 Admin Portal and O365 Services

DESIRABLE

Understanding of ITIL Framework

DESIRABLE

Previous experience being part of a team dealing with Out of Hours requests

DESIRABLE

  • Ability to work proactively, independently and in an agile manner to achieve desired outcomes.
  • Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development.
  • Written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams.
  • Generate innovative approaches and solutions to complex problems whilst achieving SLAs.
  • Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines.
  • Ability to take ownership of tasks and drive the team objective forward.
  • Provide advice and support to members in different departments within Bytes around Azure services.
  • Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation.
  • Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions.
  • Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
#J-18808-Ljbffr

  • Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and...


  • Camberley, Surrey, United Kingdom GS Solutions Full time €55,000

    Cloud Design Migration Engineer - Camberley The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and...


  • Camberley, Surrey, United Kingdom GS Solutions Full time €55,000

    Cloud Design Migration Engineer – Camberley Considering making an application for this job Check all the details in this job description, and then click on Apply. 5 days a week on-site in Camberley Circa £55,000 (DOE) Role Overview: The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our...


  • Leatherhead, Surrey, United Kingdom KBR, Inc. Full time

    KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle...


  • Leatherhead, Surrey, United Kingdom KBR, Inc. Full time

    Job Description KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life...


  • Leatherhead, Surrey, United Kingdom KBR, Inc. Full time

    KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle...


  • Camberley, Surrey, United Kingdom GS Solutions Full time

    Job Description Cloud Design Migration Engineer – Camberley 5 days a week on-site in Camberley Circa £55,000 (DOE) Role Overview: The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important...


  • Leatherhead, Surrey, United Kingdom KBR Full time

    Title:Microsoft Dynamics 365 (Finance & Operations) Integration Developer / SupportKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining...


  • Leatherhead, Surrey, United Kingdom KBR Full time

    Title:Microsoft Dynamics 365 (Finance & Operations) Integration Developer / SupportKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining...


  • Leatherhead, United Kingdom Bytes Full time

    About Bytes Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through...


  • Surrey, United Kingdom Proactive Appointments Limited Full time

    Azure DevOps Engineer - 12 month fixed term contract (salary based)Our client is seeking a talented DevOps Engineer to join their team for a 12 month fixed term contract (salary based). The role offers hybrid working - 2 days a week onsite. If you're passionate about implementing, maintaining, and documenting Azure hosted environments, this role could be...


  • Surrey, United Kingdom Proactive Appointments Limited Full time

    Azure DevOps Engineer - 12 month fixed term contract (salary based) Our client is seeking a talented DevOps Engineer to join their team for a 12 month fixed term contract (salary based). The role offers hybrid working - 2 days a week onsite. If you're passionate about implementing, maintaining, and documenting Azure hosted environments, this role could be...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    IT Systems Engineer Have you got what it takes to succeed The following information should be read carefully by all candidates. The ESPUG IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer and IT Network Administrator. Core services are being...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Description Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Description Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation...


  • Surrey, United Kingdom Pearson Carter Full time

    **Azure Senior Data Consultant - Surrey (Hybrid) - £60k.** Pearson Carter are recruiting for a Senior Data Consultant for the one of the UK’s leading Microsoft partners who specialise in implementing innovative and functionally rich software solutions. **Responsibilities**: - Working closely with customers on integration solutions to migrate and...


  • Redhill, Surrey, United Kingdom Tata Consultancy Services Full time

    Role: If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Azure infrastructure Architect Job Type: Permanent Location: Redhill - United Kingdom Ready to utilise your knowledge and experience in public Cloud for the Cloud Builds and Cloud control framework? Are you passionate...


  • Leatherhead, United Kingdom KBR, Inc. Full time

    KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities...