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IT Technician

1 month ago

Reading Berkshire, United Kingdom Clarify Full time

Clarify is growing at an impressive rate as we continue to broaden and deepen the solutions we provide to global enterprise technology brands and high growth scale-ups.

As a result of our success, we’re looking for an IT Technician to join the Data & Infrastructure team reporting to our IT Manager. The role will combine elements of infrastructure support with data analysis to create an exciting and engaging position within the business.

Duties and Responsibilities

  • Provide IT support and assistance to all Clarify employees
  • Diagnose, repair, troubleshoot and maintain laptops and software
  • Monitor and respond to IT support tickets
  • Priority support for VIP end users
  • Setting up kit for new starter
  • Deploying new software
  • Asset management
  • Networking support
  • Supporting our IT Manager in maintaining the efficiency and optimal performance of various hardware / software systems and applications
  • Assisting users with installations
  • Support of Clarify’s Salesforce instance including importing data, reporting requirements etc
  • 1st line Sales Operations support, assisting our existing team with capturing, manipulating, and presenting data.

Skills and Behaviours

  • Excellent self-discipline and flexibility
  • Strong problem-solving skills
  • Excellent attention to detail
  • An interest in IT and technology
  • Able to work in a fast-paced working environment
  • Excellent communication and interpersonal skills
  • Advanced Excel skills would be advantageous (e.g. VLOOKUPs)
  • Ideally, the candidate would have some experience in a previous IT support role

**Please note this role requires two days per week in our Theale office**