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Team Leader
4 months ago
Contact Centre Team Leader
- Job Type: Full-time
- Location: Peterborough
- Salary: £30,000 - 9 Month FTC - with a view to have on going work after this period.
- Mixture of shifts. Set rotation - Earlies/Lates.1 in 3 Saturdays.
Benefits:
- Competitive salary of £30,000
- 25 Days Holiday plus bank holidays.
- Healthcare, life assurance, and pension contributions.
- Training, team building, and management development programmes.
- Three paid days a year to volunteer at a local charity of your choice.
The Role
- Lead and motivate a team to provide exceptional customer service
- Monitor team progress towards quality and performance targets
- Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
- Assist with project planning and change management
The Requirements
- Must have people management experience and be energised to inspire / motivate a team
- Contact Centre experience required
- Experience in working through change and enhancing efficiency required
- Good communication skills
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Computer literate
- Good time management
- Able to successful motivated a team
