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DSW Store Manager

1 month ago

North East England, United Kingdom DSW Inc. Full time

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DSW Store Manager

BRAND: DSW

REQ #: 145347

G ene r al S um m a r y : T he S t ore M a n a g er i n e a c h s tore a ss u m es a l e a d e rs h i p ro l e w i th a cc o u n t a b i l i t y f or m a x i m i z i n g store b u s i n e s s re s u l ts b y c o n s i s t e n t l y cr e a t i n g e xc e p t i o n a l Cu s to m er e x p e r i e n c e s . S t ore M a n a g ers f a c ili t ate a c h i e v e m e n t o f b u s i n e s s re s u l ts b y pr o v i d i ng u n i q u el y r e s p o n si v e C u s to m er s er vi c e, c o m p elli n g m e r c h a n di s e pre s e n t at i o n , o p era t i o n a l i nt e gri t y , o pt i m al s ta f f i ng a n d A ss o c i a t e d e v e l o p m e n t. S tore M a n a g ers ach i e v e c o m p a n y o b j e c t i v es a nd e n ha n c e t he D S W brand i m a g e b y m o d e l i ng a n d c o a c h i ng b e h a v i o r s t h at a li g n w i th t he c o m p a n y v a l u e s of A cc o u nt a b i li t y , Co l l a b orat i o n , Hu m ili t y a nd P a ss i o n . S tore M a n a g ers d e v e l op a nd i m p l e m e n t a g i l e strat e g i c p l a n s t o a c h i e v e b u s i n e s s r e s u l t s . S tore M a n a g ers a r e e x p e c t e d t o f o s ter te a m work a n d co l l a b ora t i o n w i t h i n t h e i r s tores a n d d i s tr i c t s . S tore M a n a g e r s l e a d the e ff ort to e n s ure c u s to m ers exp e r i e nc e ser vi c e t h a t i s F r i e n dl y , He l p f u l , P a ss i o n a t e a n d R e a l .

Rep o r t s t o : Dist r ict M anager

E s s en t ial Du t i e s a nd R e s ponsibilities:

S tore M a n a g ers e n s ure c u s to m er s at i s f a c t i on a nd o p er at i o n al e xc e l l e n c e w i t h i n t h e store b y f o c u s i n g o n t h e f o ll o w i n g :

o S al e s a nd S e r v ic e : I m p l e m e n ts f i n a n c i a l p l a ns to m a i nt a i n K P I p er f o r m a n c e. Fa c ili t at e s c o n s i s te n t, e xc e p t i o n a l Cu s to m er e x p er i e n c es t h r o u g h t h e exe c u t i on a nd o n g o i n g d e v e l o p m e n t o f t h e MOD r o l e. Coach e s t he s tore t e am on t h e l i nk b e twe e n s er v i c e b e h a v i ors a n d b u si n e s s re s u l t s . P r o v i d e s l e a d e rs h i p,

f e e dba c k a n d re c o g n i t i on t o i m pro v e f i n a n c i a l p er f o r m a n c e a nd s u p p o r t t he C o m p a n y 's S e r vi c e M o d e l , V a l u e s a nd M i ss i o n S ta t e m e n t. E n s ures e ff e c t iv e co m m u ni c at i on of d i r e c t i o n a nd e d u c a t i on to t he t e a m . M a i nt a i ns o pt i m al s ta f f i ng a nd sc h e d u l i ng w h il e b e i ng re s p o n si v e to c h a n g es i n tr a f f i c a n d b u s i n e s s tre n d s . R e s p o n ds to c u s t o m er f e e d b a c k w i th a se n s e of urge n cy .

o A s soc i ate and T e a m D e v elo p me n t - E n s u r es a l l o p e n p o si t i o ns are f i l l e d i n a t i m e l y m a n n e r . R e cr u i t s , h i r es a n d o n b o a r ds m a n a g ers a n d a ss o ci at e s . A s s e ss es t e a m s ' pe r f o r m a n c e o n an o n - g o i ng b a s i s a n d pro v i d e s i n t he m o m e n t c o a c h i n g , tr a i n i ng a n d d e v e l o p m e n t to s u p p ort the gr o w t h o f t h e C o m p a n y . S e e k s o p p o r t u n i t i es f or pe r s o n al p e r f or m a n c e g r o w t h a n d d e m o n s trat e s i n t ere s t i n b u i l d i n g l e a d e rs h i p s k ill s . M a n a g e s d a il y a ss o c i ate re l a t i o n s i ss u e s a nd a n n u a l p e r f or m a n c e re vi e w p r o c e ss .

o M e r chandis i ng: E n s ures s tore a p p e aran c e a nd v i s u a l s ta n d a r d s / pre s e n t at i on c o n s i s te n t w i t h t h e D S W brand i m a g e. Re s p o n ds t o b u s i n e s s trends b y c o m m u n i c a t i ng i n f or m at i on to D i s t r i c t M a n a g er as n e e d e d. E n s ures s tore i s c o m p li a n t w i th e s ta b li s h ed ” B r a n d E x p e r i e n c e” s ta n d ard s .

o O pe r ati o ns: M a n a g e s re s o u rc es to m a x i m i z e f i n a n ci al g o a l s . L e a d s b y exa m p l e a n d f o s ters k n o w l e d ge a n d i n t e g r i t y w i th re g ard to c o m p li a n c e w i th c o m p a n y p o l i c y i n a l l pra c t i c e s . E ff e c t iv e l y uses re s o u rc es a n d b u s i n e s s p a r t n ers to r e s o l v e i ss u e s w i th a se n s e o f p a ss i o n. R e c o g n i z es w he n t o c h a n g e strat e g i c d i r e c t i on t o a t t a i n a nd s u s t a i n m a x i m u m re s u l t s . E d u c at e s t e am on t h e l i nk b e t w e en o p e r a t i o n al i n t e g ri t y a n d i t s ’ i m p a c t o n f a c il i ta t i n g a n e xc e p t i o n a l C u s to m er e x p e r i e n c e. O v er s e e s d a il y s tore cl e a n i n g, r e c o v e r y , m a i nt e n a n c e a n d i n v e n to r y . U s es m o n th l y O ps A ss e s s m e n t to i d e n t i f y a n d cor r e c t o p er a t i o n a l d e f i c i e n ci es i n t h e s tore. E n s ures tra i n i n g i s c o n d u c t e d reg a r d i n g L P a nd S a f e t y s ta n d a r d s .

o Ot her Du t ies - P er f or m s o t h e r d u t i es as a ss i g n ed b y t he D i s tr i c t o r R e g i o n a l M a n a g er.

Req u i r ed S k i lls and Co m pete n ci e s:

P r o v en re c ord of dr i vi n g r e s u l ts

E xc e l l e n t v er b al a n d w r i t t en c o mm u ni c at i o n s k ill s

P r o v en a b i l i t y to m ot i v ate o th e r s

P r o f e ss i o n a li s m

B a s i c c o m p u ter s k ill s , i n cl u d i n g e- m a il , M S W ord or oth e r w ord pro c e ss i ng progr a m a n d E xc el or o t h e r s preadsh e et pr o gram

P h y s i c a l Deman d s:

T he p h y s i c a l d e m a n ds of t h e j ob i n c l u d e :

o M o v i n g a nd s t a n d i n g , i n cl u d i n g m o v i ng aro u nd t he s t o r e t o a ss i s t c u s to m ers a n d a ss o c i at e s . M u s t h a v e the a b i li t y t o sp e nd u p t o 1 0 0% of wor k i ng t i m e sta n d i n g o r m o v i ng aro u nd t he r e g is ter are a , t he s a l es f l o o r , a nd t h e s toc k r o o m .

o L i f t i n g , i n c l u d i n g t h e a b i li t y t o l i f t u p t o 50 p o u n d s o n a n oc c a s i o n a l t o fr e q u e n t b a s is .

o P h y s i c al a c t i v i t i es i n cl u d e h o l d i ng a sc a n n i n g g u n , k e y i ng a nd p r o c e ss i ng r e g i s ter tra n s a c t i o n s ; l i f t i ng a n d

b a g g i n g m er c h a n di s e, b e n d i n g, s to o p i n g , p u s h i n g , p ul li n g, cl i m b i n g , s tretc h i n g , a nd re a c h i n g o n a

f r e q u e nt b a s i s .

o F i n g er d e x te r i t y ( a b i l i t y to a f f i x pr i c e ti c k ets, to w r i t e i n f or m at i on on pr e- t i c k et e d i tem s a n d t o o p e r a t e m is c e ll a n e o us d e vi c es s u c h a s s ta p l er s , sc a n n i ng d ev i c es a n d ac c e ss ori e s , e t c .). M a y i n v o l v e o p er a t i n g an e l e c tro n i c t e r m i n a l t o c o m p l ete s a l es tr a n s a c t i o ns a nd re c e iv e ca s h, c h e c k s , c r e di t c ard s , o r o t h e r c a s h su b s t i t u tes f r o m c u s to m e r s .

ALREADY AN ASSOCIATE?

You must apply through our internal portal: 
click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 
About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide. 
IMPORTANT NOTICE: We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not respond to interview requests or other messages from these). If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message to . Please know we are working to do what we can to stop these scams.


Nearest Major Market: Durham
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