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Deputy General Manager
1 month ago
Main purpose of the job:
Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Manage day-to-day operations of the Café Monday-Sunday including staff rotas, ordering, planning the menu, cleaning, record keeping and general administration.
Ensure the Companys reputation for food quality and service is enhanced with the client and customers.
Delivery of business strategies, with the support of the General manager and the Head Chef
Work closely with the General Manager and the Head Chef to ensure a seamless operation
Seek and maximise revenue opportunities and minimise costs
Consistently exceed customers expectations
Develop a motivated and high performing team committed to delivering clear goals
Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
Manage Café employees performance in line with job descriptions, giving regular feedback and appraisals
To assist with the administration of unit controls and keep records using the appropriate systems
To assist in the delivery of events on site when necessary and ensure the unit standards are met by delegating effectively to team members.
Agree and support implementation of revenue generation initiatives
Create, deliver and measure promotional activities with support from Graysons marketing team
Control costs without compromising standards and customer experience
Develop a positive and direct relationship with all colleagues
Foster a culture of flexibility
Key Result Areas:
Operational Excellence / Client Satisfaction
To ensure the smooth running of the Café on a daily basis and all events on site from tea and coffee to 20 to Glow wild
To ensure that merchandising procedures and aids are applied to sustain interest in the range of food and beverages being offered and that, when appropriate, effort is made to increase sales
Effectively assist with the management of the catering team, ensuring that their duties are carried out in a professional, efficient and productive manner.
Be involved in the induction and documentation of the Front of House team.
To carry out clerical activities in respect of unit controls and records using either a computer or paperwork systems in accordance with company policy and procedures.
To ensure the schedule of services laid down in the contract are adhered to
To be front of house during all service times and maintain good working relationships with the customers.
To ensure all service periods are adequately staffed whilst maintaining staffing GP
Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
Hygiene, Health and Safety
All food production methods to adhere to food Safety Management System operated by the company
Ensure compliance with all legislation e.g. HACCP, Food Safety Act
Ensure a safe workplace by identifying and reporting hazards and taking corrective action
Ensure that cleaning rota's have been implemented and all areas are kept clean and hygienic
Ensure that the colleagues use safe methods of work and that no unauthorised person cleans/operates certain specified equipment
Participate when required in corporate hygiene checks
Ensure all staff are suitably trained within the corporate standard time scales
Ensure staff are wearing correct uniform
Ensure all areas of work are maintained to a safe and hygienic standard
Ensure any maintenance concerns are reported to the Operations Manager immediately
To continually strive to develop food services within all areas of responsibility
Customer Service
To smile and adopt a welcoming attitude to all customers
Acknowledge and treat all customers and clients in a polite and professional manner
Address all comments in a positive manner
Ensure an efficient and timely service
Ensure discretion at all times
Create a sense of urgency for each service
Communicate client/customer feedback to the Operations Manager
Team Effectiveness
To be an active member of the catering team supporting colleagues in the delivery of the overall contract
To ensure you work to the defined standards of Graysons and the client, asking for guidance and clarification as necessary
Attend all statutory and departmental training
To service the business needs of customers, specifically, fellow team members
Build professional working relationships with senior managers and provide help and guidance in all matters relating to products and costs
To promote good employee relations and minimise labour turnover
Adhere to all Company and contract rules and regulations
Be courteous and helpful to colleagues at all times
Communicate effectively with all colleagues, demonstrating a positive and enthusiastic approach
Financial Performance
To carry out company control procedures including:- weekly stock takes, completion of consumption sheets and recharges
To ensure that correct attendance recording procedures are carried out by all Café staff.
To control Overhead Costs
To take ownership for the Stock with regard to its security, levels, transfers and storage.
Key Competencies Required:
Leadership ability to lead a team effectively
Good communicator ability to communicate at all levels internally and externally
Innovative seeks out and develops new opportunities and ideas
Team player ability to motivate a team and support team membersAMRT1_UKCT
