Hybrid/Homeworking Business Travel Consultant

2 weeks ago

Manchester, United Kingdom Destination Sport group Full time

Senior Business Travel Consultant
Destination Sport Travel - Business Travel This is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance.
Remote positions considered for the right applicant
Here at Destination Sport Travel we provide business travel services to a number of major sporting clubs & federations .
Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas.
We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting team of growth across the business, and as a Senior Business Travel Consultant you will work alongside our highly skilled teamto process booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards. In addition, the senior consultant will offer support to the Team Manager, deputise in their absence, and support with training new starters.
No two days are the same in our Sports team, but on a typical day you will
Assist the Team Manager in supporting consultants with any training needs, and assist and support with new starters ensuring the buddy scheme is effective and the starter is integrated into the team
Assist the Team Manager to identify opportunities for growth within your branch
Take ownership of complex customer enquiries received in writing or over the telephone
Support any commercial agreements which are in place.
Ensure the highest level of customer service is offered to internal and external customers at all times
Log and deal with customer complaints and reduce future issues, escalating where necessary.
Accurately process data and issue invoices to ensure compliance with ISO standards.
Utilise account management skills in order to retain and grow business
Ensure that full support is given to the key preferred suppliers.
Support any commercial agreements which are in place.
Accurately process data and issue invoices to ensure compliance with ISO standards.
Have extensive experience working as a Business Travel Consultant
Experience dealing with high volumes of email and call requests, processing complex travel bookings
Have excellent Worldwide travel knowledge
Be proficient in using travel booking systems, including use of a GDS
Be computer literate with experience of Microsoft office
Have excellent customer service skills
Be flexible with the ability to prioritise tasks in line with business objectives
Experience working with sports travel would be desirable but isn’t essential

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