Customer Service Advisor
4 weeks ago
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
You'll confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensuring that customer requirements are met and exceeded.
Providing the highest level of customer service and being proactive to customer needs
Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers.
Maintaining Station standard's where needed (Station Posters & Ticket Office Documentation)
Able to deliver exceptional front-line customer service.
You will need your own transport and be able to start at all these stations without relying of train services. This role is covering the ticket offices, station, and customer service at any of these locations, you will be required to assist customers, complete security checks and to keep the station tidy and safe as you will be the only member of staff at these locations.
The role requires shift working 7 days a week. Inc Sundays and Bank holidays (while covering Maidenhead). You would need to be flexible and have a full UK driving licence. You would need to support passengers with limited mobility, including use of ramps.
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below.
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