Strategic Leader

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. Strategic Leader (Director Level), International Research Partner Success
Our Research Strategic Leaders (SLs) represent EAB’s Research division with colleges and universities. Research SLs build relationships with university executives and other senior campus leaders to understand their institutional priorities and deploy EAB research and services to help partners accomplish their goals. SLs drive high impact utilization and maximize the value EAB partners derive from their research partnership to secure partner outcomes, partnership renewal, and growth goals. The International Research SL will work with our growing partnership of international universities, working primarily with partners in the United Kingdom, Europe, and beyond.
This role is open to remote candidates in the United Kingdom. The position requires travel for partner visits and occasional team in-person days in Washington, D.Are you a persuasive leader with a knack for teaching and explaining concepts?
Build and maintain relationships with university executives and campus leaders to secure trusted partner status.
Collaborate with colleagues across the research, renewal, sales, and other product teams to serve our partners in a coordinated, holistic manner
Develop Industry and Content Knowledge
Develop a deep understanding of key industry issues and how EAB’s research helps partners set and execute their strategy in areas like student experience, financial sustainability, AI, strategy and the academic program portfolio
Understand EAB’s research, services and point of view on key industry issues to be able to add value to every partner conversation.
Provide guidance and advice to partners based on EAB research best practices
Provide partners with unique perspective on improving their business which could mean challenging partner assumptions
Develop Deep Partner Knowledge
Develop and maintain deep knowledge of partner institutional priorities and goals in order to create actionable success plans to achieve partner objectives
Understand partner strategic plan and map objectives to EAB’s research and services
Understand and navigate around partner internal politics and mobilize key influencers
Serve as the voice of the market and voice of the partner for EAB Research and other key internal stakeholders (i.e., Account Management, Sales, Contracting, Legal)
Prepare executive updates for campus executives and senior-most leaders to demonstrate progress and outcomes on agreed-upon priorities
Drive Impact and Successful Outcomes for Your Partners
Partner with Industry-Leading Experts to define partner priorities, facilitate decision-making, and drive change management through stakeholder education
Lead partner onboarding process starting with sales hand-off; conducts welcome call and new partner orientation to ensure partnership adoption, reports on and inflects first year partner health on an ongoing basis
Map EAB research and resources to support major campus initiatives. Design success plans that create shared accountability with the partner and leads to successful implementations and decision-making
Create unique connections across your partner institutions and EAB’s 2,800+ partners nationwide to unlock the power of membership
Use EAB Research’s diagnostics and audits to help partners identify opportunities and make the case for continuous improvement and additional resources
Proactively drive partner utilization with the ultimate goal of achieving outcomes as identified in the partner success plan
Communicate the value of the research partnership as well as progress and results on success plan outcomes back to partners regularly through executive communications and annual partnership reviews
Apply innovative thinking and leverage emerging technologies to deepen partner impact
Develop a Commercial and Growth Oriented Mindset
Leverage partner knowledge to identify best growth opportunities
Partner with the renewal team to develop and execute save strategies for at risk partners
Report on your Business
Partner with sales and renewal teams to provide key partner knowledge including partner health / value metrics, etc. Participate in quarterly commercial reviews includes service steps, revenue growth and renewals
Maintain Salesforce data integrity
Travel expectation (in person): This position requires travel for partner visits and the occasional team in-day in Washington, D.Bachelor’s Degree from an accredited College/University
Ability to travel for partner visits and for the occasional team in-day
Valid passport (or ability to obtain) and Driver’s License
Must possess a minimum of 6-8+ years’ post-undergraduate experience encompassing at least three of the following:
Client or account management experience
Commercial experience

Analytical thinking skills and ability to manage processes, projects, and operations
Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
Familiarity with project management frameworks or PMP certification
Ability to lead change and advocate for clients
Experience developing personal organization tactics to meet business goals
At EAB, we welcome diversity of background and experience. At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.