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Senior Executive Personal Assistant, CEO Office

2 months ago

Kenilworth Warwickshire, United Kingdom Phoenix Psychology Full time

Executive & Personal Assistant Phoenix Psychology Services Ltd
Whilst you will be Personal Assistant to the Consultant Clinical Psychologist, you will also be supporting the wider clinical team as well as our large team of associates by helping to create and maintain all administrative functions necessary to ensure the smooth functioning of the business.
The role is full time - 37.5 hours a week Monday to Friday. It is in-person, flexible working over two office bases (mid-Warwickshire (near Kenilworth) & North Birmingham (near Sutton Coldfield).
You will initially be covering maternity leave but the post is permanent as we are growing the service and anticipate the ongoing need for this role.

You will be providing a compassionate, professional clinical service that is instrumental in the quality of care our clients receive.
You will be a great team player with initiative and a willingness to turn your hand to anything to help and support your colleagues.
Phoenix Psychology is a well-established independent practice with two bases in the Midlands. We provide therapeutic services, assessments, consultancy, supervision, and training, specialising in working with complex trauma presentations across the lifespan whether that be looked after and adopted children (LAAC) and families with complex difficulties who are supported by their local authorities, young people at risk of exploitation and/or offending, or adults who have experienced complex trauma through their employment, early life, military experiences or as a result of more recent significant events.
We can offer you our commitment to promoting equality & valuing diversity and recognise the importance of a work life balance, respecting the need for flexible and balanced working practices. All employees are entitled to our Employee Assistance Programme, Income Protection Plan, pension scheme and competitive salary.


Maintain, develop and enhance processes and data systems. Collaborating with clinicians to ensure efficient project delivery and timely follow ups with clients.
Maintain filing systems, both digital and physical, to ensure efficient retrieval of information. Financial Management: Handle ad hoc expenses and work in conjunction with the Finance team on various projects. Confidentiality: Maintain strict confidentiality regarding sensitive information, such as personal matters, financial details, or business strategies. Tech Savvy: Proficiency with various software and technology tools, including Microsoft office, calendar applications, and communication platforms especially Outlook/Word/Excel and PowerPoint.
Be flexible and adaptable to changing priorities and needs. Professionalism: Represent Phoenix Psychology's ethics and values in a professional manner at all times, both in-person, on the phone and in written communication.

Competent in Microsoft Office (Outlook, Word, Excel and Teams);
Organisational and time management skills with the ability to multi task within a demanding office environment;
Good interpersonal skills, confident and professional telephone manner;
Good standard of education evidenced by GCSEs or equivalent (GCSE grade C or equivalent in Maths and English);
Excellent level of English both oral and written;
IT literate and competent with Microsoft programs including: Word, Excel, PowerPoint, Outlook & Teams;
Full clean UK driving licence with access to a car.
Level 3 in Customer Service / Business Administration or NVQ level 2/3 in Administration or other secretarial qualification;
Experience of working in a busy office with a strong customer service ethos;
-Experience of using systems for data entry and reporting.
Experience of providing co-ordination and administrative support in a relevant professional environment such as psychological, medical or legal;
-Experience of working in a relevant professional environment such as psychological, medical or legal.
Committed to high standards of quality and seeks to improve systems and processes;
Willingness to travel where necessary;
Flexible and receptive to change;