Pension Consultant

1 month ago

Bristol, United Kingdom Bank of Ireland Full time

Our purpose is to enable our customers, colleagues and communities to thrive. In this role, you will have the opportunity to make a real difference to customers who are in financial difficulty. You will receive training and ongoing support from Coaches and Managers and be provided with the tools to develop additional skills to progress your career.
Contacting customers to understand their financial circumstances
Managing effectively your own caseload, ensuring your actions are in line with the required regulatory framework.
Signposting customers to agencies that can provide further support (eg. Monitoring ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate.
Acting in line with Consumer Duty, considering all suitable options available to the customer whilst ensuring risk to the bank is minimised.
Experience in a customer service orientated role and demonstrated passion for delivering brilliant customer service.
Strong time management skills, with the ability to balance service excellence with operational effectiveness within a fast paced environment.
Confident in using multiple computer systems.
Ability to assess financial information and make risk based decisions.
Debt recovery, credit control or litigation experience.
The Collections and Recoveries Department is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 26 days annual leave and excellent pension contributions. we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.
we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
Agile - Self
Manage Risk - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Reasonable accommodations are offered at every stage of our recruitment process. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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