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Night Shift Associate
4 months ago
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe’s largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
Our team already has over 3,650 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Assist the Events team when needed, to set up and present customer social events & activities.
Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary.
Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required.
Commercial
Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals.
Support Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager.
Enable all specialist contractor / 3 rd party company access to buildings as required in line with departmental procedures.
Complete all salesforce active related to the customer/ resident journey in line with the operational SOP’s.
Support the Resident Manager in the maintenance and admin of the development assets.
Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
Undertake IT training as required to ensure full and proper use of the available technology.
Creative, People-First, Pioneering, Sustainable and Proud.
Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
IT literate with CRM software and Excel experience;
Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.
This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
5 hours per week, working five days per week between Monday and Sunday. The rota start time and finish time will vary between the office hours of 8am and 8pm.
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