Client Advisor

2 weeks ago

Glasgow, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Client Advisor for an initial 6 month contract with potential to extend on a rate of £13.81/hour PAYE. The working hours are 35 hours per week. This role will be a hybrid of working at home and in the office.

Responsibilities:

- Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.

- You will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face.

- You will process client applications in a timely and efficient manner making sure their details are correct and they have supplied all the required information.

- Process payments, client requests, record case updates and arrange appointment bookings.

- On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.

- We need you to handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data.

- You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.

- You’ll be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

Essential Skills:

- Excellent communication skills to engage with clients through the phone, web chat, letter and email and provide them with a friendly and high standard of service.

If you would like to hear more about this opportunity please get in touch.

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