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ServiceNow Architect- ITSM

4 months ago

London, United Kingdom J & C Associates Ltd Full time

Job Description

Service Now Platform Architect

Servicenow, ITSM, CMDB
Location: Hybrid (2 days on site in London per week)
Duration: 4 Months

We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Service Now Platform Architect for one of their Clients based in London (Hybrid).

IR35: This role is Inside of IR35

Role Description:

  • Project commentary: implementing a production CMDB
  • extending discovery of the IT Estate into lower environments and cloud DCs
  • integrating ServiceNow with critical upstream systems including Mprove to provide traceability of business service to application service
  • Optimising the ServiceNow platform to ensure the bank's significant investment is maximised

Essential skills/experience:

  • This role requires a strong and hands-on ServiceNow Platform Architect who can provide technical expertise against requirements considering the platform's architecture, capabilities, and best practices with a core specialism in CMDB design and implementation.
  • This includes the production of good quality technical documentation to support internal governance processes as well as development teams/partners in line with ServiceNow's Implementation best practices.
  • This role will work as part of a team tasked with maturing and extending the bank's ServiceNow platform and will interact with senior business and technical stakeholders across the organisation.

Technical Requirements

  • Demonstrate significant experience in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM, eg APM.
  • Hold relevant and current ServiceNow certifications (eg: CMA, CTA, CSA, Implementation Specialist etc.).
  • In depth knowledge of integrations between ServiceNow and multiple system of records.
  • Expert knowledge around integrations (Integration Hub or custom - REST/API etc.) expected.
  • Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, Datamodelling (CSDM), developer APIs, development tools etc.
  • Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform's health is maintained.
  • Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.
  • Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.
  • Core understanding of Agile Methodology and ITIL based processes

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

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