Administrator Part-time Learning Disabilities
2 weeks ago
Location: Home-based with the option to work from either our London or Corby office if preferred Reports to: EPA Support Manager
Please note, this role is a fixed-term contract until September 2025
To deliver customer service excellence through the administration of End Point Assessment (EPA) activities to CMI Partners, their Apprentices and their Employers and internal staff. Monitoring and action incoming queries through a dedicated inbox and phone line
Claiming of Apprenticeship certificates and dealing with queries
Providing support to Partners and Apprentices on access to our EPA database
Providing support to the EPA Planning team on bookings including invite acceptance and some related tasks with Independent Apprenticeship Assessors
To work proactively with the EPA Planning Officer to gather appropriate data to enable accurate forecasting and demand planning around EPA
Experience of working with data, administration and external customers would be an advantage
We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:
~ Flexible working - whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
~21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
~ Wellbeing and mental health - in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
~ Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join
~ Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
~ Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
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