Housing Complaint Officer

3 weeks ago


Shefford Bedfordshire, United Kingdom Belmont Recruitment Full time

Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers’ outcomes are at the centre of what is delivered. The team play a key role in maintaining business performance, supporting the Housing Service in delivering a high quality investigative and remediation repairs service that reflect the Council’s corporate objective for excellence.

To provide comprehensive business support to the Housing Maintenance team by leading on, managing, and responding (as key point of contact) to Housing Property related customer complaints.

* You will explore the circumstance of the complaints, prepare responses, and to support managers in responding the complaints and making service improvements or changes to address the issues arising.

* You will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams, and creating solutions to achieve positive outcomes.

* You will liaise with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety .

* You will be responsible for ensuring data and records are accurate to aid management and strategic decision making

Hourly rate is negotiable depending on experience.



  • Shefford, Bedfordshire, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, Bedfordshire, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, Bedfordshire, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, Bedfordshire, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, Bedfordshire, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring...


  • Shefford, Bedfordshire, United Kingdom Apricus Resourcing Ltd Full time €21

    Elevate your career with a pivotal role in the public sector, serving the community while enhancing your professional expertise. A local council authority in Shefford is seeking a dedicated Housing Operations Officer to join their dynamic team. This position offers a generous remuneration of up to £21.17 per hour, reflecting the value and impact of your...


  • Shefford, Bedfordshire, United Kingdom Akton Recruitment Full time

    Housing Operations Officer Shefford - Hybrid Job Role Take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. Key Responsibilities The role is responsible for communicating...


  • Shefford, Bedfordshire, United Kingdom AKTON Resourcing Ltd Full time

    Housing Operations Officer Shefford - Hybrid Job Role Take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. Key Responsibilities The role is responsible for communicating...


  • Shefford, Bedfordshire, United Kingdom AKTON Resourcing Ltd Full time

    Housing Operations Officer Shefford - Hybrid Job Role Take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. Key Responsibilities The role is responsible for communicating...


  • Shefford, Bedfordshire, United Kingdom Allied Healthcare Full time

    Housing operations officer needed in Shefford £18.46ph ref 1269441 The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder...


  • Shefford, Bedfordshire, United Kingdom Essential Employment Full time

    Housing operations officer needed in Shefford £18.46ph ref 1269441 The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder...


  • Shefford, Bedfordshire, United Kingdom Eden Brown Full time

    Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Central Bedfordshire who are looking to appoint a Housing Operations Officer for the 3 months ongoing, at the rate of £29 per hour umbrella Job responsibilities The role holder will take overall responsibility and a...


  • Shefford, Bedfordshire, United Kingdom Eden Brown Full time €29

    Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Central Bedfordshire who are looking to appoint a Housing Operations Officer for the 3 months ongoing, at the rate of £29 per hour umbrella Job responsibilities The role holder will take overall responsibility and a...


  • Shefford, United Kingdom Apricus Resourcing Ltd Full time

    Elevate your career with a pivotal role in the public sector, serving the community while enhancing your professional expertise. A local council authority in Shefford is seeking a dedicated Housing Operations Officer to join their dynamic team. This position offers a generous remuneration of up to £21.17 per hour, reflecting the value and impact of your...


  • Shefford, United Kingdom Apricus Resourcing Ltd Full time

    Elevate your career with a pivotal role in the public sector, serving the community while enhancing your professional expertise. A local council authority in Shefford is seeking a dedicated Housing Operations Officer to join their dynamic team. This position offers a generous remuneration of up to £21.17 per hour, reflecting the value and impact of your...


  • Shefford, Bedfordshire, United Kingdom Novax Recruitment Ltd Full time

    Housing Operations Officer 97 per hour umbrella Contract (3 months+) The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. This will include discussions...


  • Shefford, Bedfordshire, United Kingdom Novax Recruitment Ltd Full time €23

    Housing Operations Officer 97 per hour umbrella Contract (3 months+) The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. This will include discussions...


  • Shefford, Bedfordshire, United Kingdom Akton Recruitment Full time

    Housing Operations Officer Shefford - Hybrid Job Role Take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. Key Responsibilities The role is responsible for...