Night Manager
2 weeks ago
Part live-in or full live-in options available*This is a great opportunity to join a successful business located in North Yorkshire.
Our client runs two very charming traditional country inns, with one dating from the 13th century, providing guests with contemporary accommodation, and great food that is all locally sourced, ensuring their customers have a first-class experience, every time they stay, or visit.
As an experienced Duty Manager, you will lead our client's dynamic hotel and pub operations, whilst showcasing your expertise and delivering exceptional guest experiences.
A minimum of 12 months experience working as a Duty Manager in the hospitality industry or a similar position
Experience managing a team with strong leadership and team management skills
A passion for delivering exceptional guest service and enhancing the guest experience
Have great customer service skills, professional, friendly, polite, etc
Driving Licence would be a bonus
Ensure standards of customer service and experience are consistently met and exceeded
Deal with any customer complaints, refunds, and negative reviews
Develop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIs
Actively contribute to the companys social media and content strategies
Support the onsite marketing strategy to upsell and sell the next visit
00 per hour. Working full time 11am 11pm and weekends on a rota basis.
Accommodation provided - option to part live in, or fully live in
Pension scheme
Holiday
Performance bonus and tips
Discounted food and drink
Employee discount
On-site parking
Mileage paid for any travel needed between sites (for those that dont live in)
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