Senior Technical Support Engineer

7 days ago

London, United Kingdom IP Integration Full time

Senior IT Support Engineer – Fixed Term Contractor
We are seeking a high-performing, self-motivated and experienced individual who is driven by providing exceptional IT support to clients. Our London office currently has an opportunity for a professional and experienced individual to fill a contracting role as a Senior IT Support Engineer.

Work as part of a support team providing IT support to end clients, IPI’s Hosted Cloud and on premise IT systems.
You will be supporting Servers, WAN/LAN, Microsoft Solutions, Fortinet products, end point devices and much more.
Be responsible for incident troubleshooting, fault finding, fixing, and advising clients on supported systems (servers, end devices), including our Desktop Live environments and monitoring alerts.
Carrying out proactive and routine maintenance activities on servers, desktops and network devices using our RMM or other available tools.
Be willing to work out of normal hours to carrying our specific maintenance tasks that may not be able to be done during normal hours (Overtime will be paid in such cases).

Excellent interpersonal and communication skills, being able to deal with different levels of customer experience using their IT systems.
Have extensive experience in trouble shooting and solving IT related incidents and service requests, providing technical advice and configuration changes to a variety of IT systems, including Virtual Environments, Servers and End Point PC’s, laptops and devices, Firewalls, WAN and LAN hardware and software devices.
Good knowledge of ITIL working practices.
Have a passion for and meticulous attention to detail in, all aspects of work to ensure high reliability, quality and consistency of performance.
Comprehensive knowledge of Windows Server and the administration of DNS,DHCP and Active Directory Configuration etc.. Including experience in supporting varying server hardware and software including Virtualized Infrastructure, VMware & Hyper-V.
Experience supporting Office 365 environments.
Proficiency in managing and troubleshooting complex issues in both Windows and Linux environments.
Experience supporting varying server hardware and software including Virtualized Infrastructure, VMware & Hyper-V.
Comprehensive knowledge of networking principles at Layer 2 & 3, with the ability to troubleshoot general connectivity problems in both LAN and WAN environments.
Detailed knowledge of Windows Operating systems.
Experience with troubleshooting issues across the Microsoft Stack (Teams, SharePoint, EAC, Intune).
Ability to calibrate/review servers and network/endpoint devices to ensure optimal performance and capacity planning.
Be a technical escalation point within the team, providing advice and help where needed to resolve technical issues.
Knowledge of helpdesk ticketing systems (such as AutoTask) and document management systems (such as ITGlue)
Specific product experience including Fortinet, Dell, HP, MS OFFICE 365,TEAMS, Windows Servers and Desktops is essential.

IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.

IPI is a Disability Confidence Employer. The Disability Confidence scheme is a government scheme designed to encourage the recruitment and retention of disabled people and those with health conditions. We have made a commitment to have inclusive and accessible recruitment, to offer an interview to disabled people when they meet the role requirements and provide reasonable adjustments where required. If you have any physical or mental impairment that could be classed as a disability under the Equality Act 2010 and would like to be guaranteed for an interview under the Disability Confidence Scheme, please indicate on your application/CV.

  • Circuit: Senior Technical Support Engineer

    6 days ago

    London, Greater London, United Kingdom SUPPORT PARENTSGISP Full time £95,000

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced,...

  • Drainage Engineer/Senior Engineer

    3 weeks ago

    London, United Kingdom The Engineer Full time

    Job Title: Drainage Engineer Job Type: Permanent, Full Time We are seeking a skilled and experienced Drainage Engineer to join our team, covering London and the surrounding areas. Providing a national service for drainage, water mains and subsidence claims across the UK. As a Drain Repair Engineer, you will be independently completing drainage repairs...

  • Circuit: Senior Technical Support Engineer

    2 weeks ago

    London, United Kingdom SUPPORT PARENTSGISP Full time

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of...

  • Circuit: Senior Technical Support Engineer

    2 weeks ago

    London, United Kingdom SUPPORT PARENTSGISP Full time €95,000

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced,...

  • Circuit: Senior Technical Support Engineer

    2 weeks ago

    London, United Kingdom SUPPORT PARENTSGISP Full time €95,000

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced,...

  • Senior Technical Engineer

    4 weeks ago

    London, United Kingdom SSR Contract & Technical Full time

    Senior Technical Engineer Key Role Requirements The Senior Technical Engineer role is an onsite position responsible for the oversight of the security systems across the Bank's UK and EMEA portfolio. The role focusses on maintaining the systems to deliver optimum performance and minimising business impact and service disruptions. Duties will also...

  • Senior Technical Engineer

    6 days ago

    London, Greater London, United Kingdom SSR Contract & Technical Full time

    Senior Technical Engineer Key Role Requirements The Senior Technical Engineer role is an onsite position responsible for the oversight of the security systems across the Bank's UK and EMEA portfolio. The role focusses on maintaining the systems to deliver optimum performance and minimising business impact and service disruptions. Duties will also include...

  • Senior IT Support Engineer

    2 weeks ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    Senior IT Support Engineer London £40,000 - £42,000 + Pension + Holidays + Life Insurance *Applicants must have experience working IT roles in schools/educational institutions* An amazing opportunity for a Senior IT Support Engineer to join a vibrant organisation where you can have exposure to multiple technical areas and experience a full life cycle of...

  • The Technical Support Engineer

    6 days ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to 50,000 plus company vehicle and other benefits. If you're an Authorised Technician looking to come away from the tools slightly whilst still being part of...

  • Technical Support Engineer

    6 days ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    Astute's Renewables team is partnering with a specialist provider of O&M, Servicing, Blade repair and Major Component Exchange solutions for wind turbines. They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to...

  • Senior IT Technical Support Engineer

    6 days ago

    London, Greater London, United Kingdom Ditto Full time

    Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto As a Senior Technical Support Engineer you will: Use a ticketing system, and web conference to interact directly with customers and resolve their issues Work with Engineering to communicate incident status to customers and participate in root cause analysis ...

  • Senior Technical Support Engineer

    6 days ago

    London, Greater London, United Kingdom Ditto Full time

    Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto We are seeking an experienced engineer who is excited to work directly with customers to ensure their success when using Ditto. As a Senior Technical Support Engineer you will: Advocate for customers' needs, working with the engineering and product teams to...

  • Remote IT Support Engineer

    2 weeks ago

    London, United Kingdom SUPPORT PARENTSGISP Full time €95,000

    Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced, talented people. We have a flexible, semi-asynchronous...

  • Remote IT Support Engineer

    2 weeks ago

    London, United Kingdom SUPPORT PARENTSGISP Full time €95,000

    Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced, talented people. We have a flexible, semi-asynchronous...

  • Technical Support Engineer Electrical Engineering

    2 months ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Support Engineer (Electrical Engineering)** £45,000 - £55,000 + Training + 10% Bonus + Full Benefits Package Fully Remote - Ideally living locally to London Are you from an Electrical Engineering background, looking to join a global, market leader in an autonomous and flexible role with scope to progress your career? The role will see you...

  • Technical Manager Land

    6 days ago

    London, Greater London, United Kingdom The Engineer Full time £78,000

    Stevenage MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom An opportunity has arisen in the Group Export Sector of Sales & Business Development for an experienced engineer to exploit and...

  • Plumbing and Heating Service Engineer

    3 weeks ago

    London, United Kingdom The Engineer Full time

    HIU Service Engineer / Plumbing and Heating Engineer As a HIU Service Engineer, you will be required to service and repair various types of HIUs. This includes the commissioning of heating circuits, setting up Domestic Hot Water for resident use, application of efficiency settings and the ability to carry out first time repairs. We prioritise respect,...

  • Plumbing and Heating Service Engineer

    3 weeks ago

    London, United Kingdom The Engineer Full time

    HIU Service Engineer / Plumbing and Heating Engineer As a HIU Service Engineer, you will be required to service and repair various types of HIUs. This includes the commissioning of heating circuits, setting up Domestic Hot Water for resident use, application of efficiency settings and the ability to carry out first time repairs. We prioritise respect,...

  • HVAC Engineer

    4 weeks ago

    London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....

  • HVAC Engineer

    4 weeks ago

    London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....