Vehicle Technician

3 weeks ago

England, United Kingdom MPI Ltd Full time

Vehicle Technician

Profile:

Reports to the Service Manager / After Sales Manager

Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity

Must hold a relevant level 3 qualification.

Key Attributes:

  • Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
  • Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
  • Examines vehicles and reports defects against relevant regulatory bodies
  • Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
  • Works in accordance with workshop and Centre Health & Safety requirements
  • Works with colleagues to maintain workshop standards of cleanliness and tidiness
  • Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
  • Follows key processes to achieve specified quality and efficiency targets
  • Works with the Centre developing and improving more efficient processes
  • Talks to customers to summarise the details of the work required or carried out, and answer their questions
  • Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
  • Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
  • Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
  • Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
  • Attends specialised training as required by the relevant manufacturer
  • Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensures opportunities for sales are followed up by the most appropriate specialist
  • Reports on technical problems using appropriate procedures
  • Responsible for handling customer data in line with GDPR
  • Ad hoc duties as and when required to meet the needs of the business
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