Operations Team Leader HYBRID

6 days ago

Colchester Essex, United Kingdom Massenhove Recruitment Ltd Full time

Full Time, Permanent, Hybrid Role
- The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.
Youll play a crucial role in setting and monitoring business strategies, implementing policies, dealing with suppliers, and managing team members across the operation, which includes motor and non-motor delegated claims activities. This role requires a strategic thinker with strong leadership skills and a deep understanding of claims processing and operational management.
We will help mentor and guide to reach your full potential, with the opportunity to progress your career.
Supporting the leadership and management of the claims team to deliver exceptional customer service.
Help Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
Utilize data analytics to identify trends, forecast needs, and make informed decisions.
Effectively use data and analytics to problem solve and drive improvement.
Assist in operational duties when Head of Operations is on annual leave.
Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures and systems.
Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and making practical and forward-looking decisions to drive success.
The ability to identify and escalate issues that could present challenges to a project or the organisation.
Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
Claims Management: 3 years (preferred)
Analysis skills: Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.

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