Support Engineer Development

4 weeks ago


United Kingdom Prism Digital Full time

Senior Support Engineer | Great communication, Windows and Active Directory | Cool Media Company
My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world.

They are looking for a Senior Support Engineer who will support circa 30 internal companies with approximately 1,500 users + 100s of freelancers. You will be working for a fun organisation, diversity-focused and dress-down culture based in the Holborn / Southwark area.

As a Senior Support Engineer, you will work in a team of 3 reporting directly to the service delivery manager. You will provide world-class tech support to a range of personnel at the organisation and its subsidiary clients across multiple locations by phone, email and in person.

The role operates on a hybrid model with non-negotiable in-office requirements, you would be expected to be on-site 3 days a week and work 2 from home.

You will act as an escalation point for support IT technicians, and work on tickets that they can resolve.
You will work with IT Technicians helping them to understand the problem, teaching them, to solve problems and constantly fostering an attitude of growth and collaboration.
You will act as a strong lead on small projects with clients experiencing problems.
You will look after purchasing equipment/ asset management
You will deal with important people in the business, relationship building is a big part of the role and your personability will be a key factor in your success.
You will administer identity platforms such as Active Directory and Okta, to set up new user and user accounts.

Experience working in a tech support role.
Strong troubleshooting skills around hardware, software and networking,
Proficient in Windows 10/11 and some exposure to Mac OS would be a bonus.
Working knowledge of Windows server.
Networking skills – Pings, DHCP, WAN & Wireless and VOIP principles
Comfortable administering all aspects of Microsoft 365.

25 Days' holiday
~ Pension Contribution
~ Free fresh fruit and office snacks
~ Opportunity to work on embedded projects in beautiful locations across the country.
~ Training opportunities with open access to Udemy


Senior Support Engineer | Great communication, Windows and Active Directory | Cool Media Company



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