Advisor Services Administrator

4 weeks ago

Worcestershire, United Kingdom Startin Group Full time €30,000

Skoda Service Advisor

We have a rare and exciting opportunity for an experiecned Service Advisor to join our very successful aftersales team based at our Skoda Dealership in Worcester.
Benefits of working for us as Service Advisor
23 days holiday plus bank holidays - rising to 25 days after 5 years continuous service
Health & wellbeing benefits
Group life insurance
Staff discount on vehicle purchases
Staff discount on car servicing & repairs
Long service and loyalty incentives
Staff referral scheme
Team building and reward events
Christmas Bonus
The ideal candidate will have previous motor trade experience or have a proven customer support background within a target driven environment. We operate a highly successful team and we are about creating loyal, long term future customers.
Overview of role - Service advisors work as part of a customer service team, dealing with motorists ensuring their vehicles are serviced to the highest possible satisfaction. Service advisors act as a liaison between the customer and the mechanic working on their vehicle. This role requires a great deal of product knowledge, good communication skills, selling skills, and customer service skills.
What does a service advisor do?
Communicating with customers in person and over the phone.
Advising customers on the maintenance and servicing of their vehicles.
Offering customers additional products and services.
Administrative duties such as updating client accounts.
Explaining the estimated time and cost of the vehicle service and any necessary repairs.
What skills do you need to become a service advisor?
You will need the ability to speak to customers both in person and over the phone. You will also need to be able to explain technical terms to customers to help them make decisions about the advised repairs.
Customer service skills: You must be motivated to provide the best possible service for the customer.
You will be expected to sell additional products or services to customers.
In order to act as an effective liaison between customer and mechanic, it would be useful to have some technical knowledge of the vehicles your company services.
Organisation: You will need to be able to organise yourself effectively in order to provide the highest level of customer service while keeping up with your administrative duties.
30pm Monday to Friday, with Saturday mornings 9am to 12.30pm on a rota basis.

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