Credit Controller
3 weeks ago
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Recruitment for this role is carried out locally. To apply for this position, please visit the DCC Careers Site. Please do not click the apply button on this page as applications through this site are unmonitored and may not be picked up.
Job Purpose
Reporting to the Credit Control Team Leader and based in our Head Office in Syston, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from both consumer and commercial customers across all our business operations.
Accountabilities
• Responsibility for a portfolio of customer accounts focussing on collectable debt to meet cash targets
• Requirement to learn credit control processes for all our business operations with secondment to cover absent staff in any team when required
• Learn the basics of legal action recoveries to securing County Court Judgment (CCJ) and enforcement methods
• Seek every opportunity to transfer customers onto direct debit payments
• Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined approval guidelines)
• Requesting credit limit increases and customer refunds where appropriate, in line with the approval matrix
• Work from Debt Management Tools & campaign tasks, or tasks generated from the automated dunning process
• Completing Tasks in a timely manner in accordance with set deadlines
• Taking ownership of queries raised and liaise with other departments to resolve
• Weekly account reconciliations to minimize unallocated cash
• Placing accounts on stop and referring delinquent debts for legal collection where viable
• Basic complaints handling
• Occasional Saturday working in winter months on a rota basis
Your Performance will be measured by reference to targets set around the following:
• Timely and accurate completion of the above responsibilities
• Annual objectives which will include KPI’s:
o Aged debt and unallocated cash/credit reduction
o Bad Debt provision referrals
o Queries resolution
o Task clearances / management
This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.
Job Holder Requirements
Key Competencies
• Experience in pursuing overdue debt to meet agreed targets
• Strong time management and persuasive telephone skills
• Able to work well under pressure
• Numerate and able to work with formulae
• Able to manage complex account reconciliations and query resolution ability
• Proficient in MS Outlook, Word & Excel
• Strong negotiator and query resolution ability
Person Specification
Essential
• Proven credit control experience – min 1 year
• Team player and target driven
• Flexible with a willingness to take on additional tasks and responsibilities without complaint
• Ability to communicate effectively (verbal & written)
• 5 GCSE’s (A* to C) including Maths & English
• Proven credit control experience in a high incoming telephone call environment
• Well organised, self-motivated and ambitious
Desirable
• Portfolio Management circa 1,000 customer accounts
• Knowledge of debt collection techniques to pre-litigation stage
• Knowledge of different insolvency types and requirements
• Experience with different computer packages
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