Claims Technician

3 weeks ago

Ilkley West Yorkshire, United Kingdom THE START PARTNERS LTD Full time

Claims ExecutiveJob. This is an brilliant role for someone that's wanting a senior claims executive role, face to face with clients and working within progressive small firm. This business is on a ambitious growth period and will reward.

In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team.

Key Responsibilities:

Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party.

Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim.

Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client.

Negotiating with insurers to ensure reserves are realistic and appropriate

Ensuring claims are registered and appropriately updated on our systems

Attending internal and external meetings as required.

Understand the appropriate claims notification and investigation procedures applicable to each class of insurance

Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes

Provide feedback for insurer review meetings and actively contribute to the development of relationships

Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts

Provide management information as requested

Maintain records on our internal systems and pro-actively perform claims cleanses

Maintenance of a diary system for outstanding workload

Prepare and maintain client claim experiences

Undertake specific tasks as directed by management, adhering to agreed project plans and timescales

About You:

  • Excellent knowledge of claims
  • Experience in motor, property
  • Excellent communication skills to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues
  • Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
  • Analytical and problem-solving skills, including research and investigation
  • An understanding of regulatory controls and procedures
  • Knowledge of ASSET and Microsoft Office
  • CII qualifications would be advantageous

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