Office Controller
1 month ago
We are looking for an enthusiastic Hire Desk Controller to provide an end to end hire desk service on behalf of Nationwide Platforms, servicing the Balfour Beatty account. This is a Fixed Term Contract role, initially for 3 months.
Working from the Balfour Beatty office in Thurnscoe, you will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. To meet account SLA's around email response times
Account management of our Implant desk, ensuring revenue growth through relationship management
To work closely with the Balfour Beatty Strategic Account Manager, ensuring a strong relationship is built to work in unity to support customer needs
Promote the NWP brand to maintain market leading image
Understand and articulate product range and individual account requirements (customer gets the right machine for the job)
Maintain an accurate CRM system (LVIS) and comply with company policy regarding the maintenance of customer data
To also learn and maintain customer CRM systems in line with their company policies
Maintain internal health and safety and corporate governance standards in accordance with Nationwide Platforms policy
Experience of inbound and outbound telephone-based account management, telesales or customer service in a business to business environment
Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms
Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review
IPAF 3a +3b
GCSE level equivalent Maths and English
Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.
We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our "Your Safety, Our Priority" programme.
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