English Language Manager

3 weeks ago

Broadland Norfolk, United Kingdom The Travel House Full time

The Travel House Ltd. is a fast-growing travel agency with focus on delivering value to our customers by ensuring exceptional customer service and reliable travel engagements at lowest cost possible. We are looking for a Senior Travel Manager who will not only manage clients and other business customers, but also support the director with growth strategy and office management.
It is a varied role where the candidate will be mainly responsible for travel management with some elements of business planning, office co-ordination, and HR. To take ownership of all aspects of corporate, leisure and VFR travel, including booking flights, accommodations, and ground transportation, and any other immigration requirements dependent on location.
Build the sales and revenue management strategy ex-UK into the USA and South Asia region.
Provide excellent customer service and manage a team in assisting with travel-related enquiries and issues in an efficient, proactive, and empathetic manner.
Manage emergency situations, such as flight cancellations or travel disruptions, effectively.
Monitor travel expenses and control the budget.
Ensure compliance with travel policies and regulations.
Stay up-to-date with industry trends to improve travel management processes.
Engage with Travel Consolidators for generating additional revenue streams.
Bachelors’ degree is a must. An MBA degree will be beneficial as the candidate is expected to wear multiple hats, but not required.
Prior experience of working as a business or corporate travel consultant, team assistant, booking fulfilment agent, operations manager, travel manager or travel agent.
Expert communication skills in English language are required; Computer literacy including proficiency of MS Office package is essential.
As the work scope includes some elements of administration and office expansion, experience in Office Management or HR related functions will be an added advantage.
At times, there could be a need to provide out of hours support and assistance including weekends and bank holidays.
Schedule: 5 days a week (40 hours per week)
Harmondsworth (regular travel in and around Greater London)
Ability to commute/relocate: Reliably commute or plan to relocate before starting work (required)
Job Types: Full-time, Permanent
Casual dress
UK visa sponsorship
8 hour shift
~ Monday to Friday

Performance bonus

Ability to commute/relocate:
~ West Drayton, UB7 0AN: reliably commute or plan to relocate before starting work (required)

Language:
~ English (required)

Willingness to travel:
~

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