Training and Quality Lead
1 month ago
Contract type: Permanent
Full Time (37.Location: GL5 & GL7 (must have a car to travel between Centres)
As a Team Leader , you'll oversee a group of 6-12 advisors, trainers, and consultants, helping jobseekers find employment. Along with managing your team, you may also handle your own caseload, depending on contract needs. Your role includes boosting team performance, coaching for success, resolving challenges, and ensuring top-notch quality and results. Mentoring new and experienced staff, coaching for performance and instruction as required
Utilise Management Information tools to monitor performance, trends, and best practice
Plan and ensure that Outreach and liaison with referral sources occurs to ensure sufficient throughput of new customers
Complete set reports for Job Centre Plus (JCP), the Department for Work and Pensions (DWP) or the Department for Employment and Learning (DEL) and Local Authorities as necessary both ad hoc and on a regular basis as defined by fundholder account management
Prepare and deliver presentations at partner, stakeholder, and community events.
Level 2 English and Maths as a minimum
Experience of sales management including the supervision of an individuals'/teams delivery and/or output (minimum 6 months experience)
Experience of people management including supporting, mentoring, and coaching and developing an individual
Educational attainment of either a degree or equivalent or alternatively A-Level or equivalent attainment plus at least 2 years of high-quality line management experience in a target orientated business environment
Personal interests regarding interest in career and self-development
Full UK driving license as role requires travel.
Overseas equivalent qualifications will be accepted.
CPD - Broad range of internal training to enhance your knowledge and skills
~ Comprehensive Manager & Leader training programme - internal
~ Generous pension scheme, with the option to opt out
~ Company health plan subject to successful completion of probation period
~25 days annual leave + 8 bank holidays
~5-10 sick day per year paid.
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. Successful candidates will be subject to satisfactory references and enhanced DBS check.
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