Customer Experience Supervisor

4 weeks ago

Sunderland Tyne and Wear, United Kingdom Ambassador Theatre Group Full time

Customer Experience Supervisor

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Affectionately referred to as the ‘West End of the North East,’ Sunderland Empire has been a beacon of entertainment throughout its 117-year history. Our beautiful Grade 2 listed theatre attracts a dedicated audience from across the region, drawing in over 300,000 visitors annually to a variety of productions, including West End musicals, one-night concerts, comedy, ballet, opera and more. With a capacity of 2000, Sunderland Empire is the largest seated theatre between Edinburgh and Manchester. Over the years we have hosted the biggest West End musicals and featured an array of stars, while ensuring we continue to foster new talent and nurture those who will be the future of our creative industries with classes, recitals and community work all part of our DNA.

Part of the Customer Experience team, your line manager is the Customer Experience Manager. You are responsible for the supervision of the Customer Experience Team The Supervisor assists the Customer Experience Management team to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards. The successful candidate will supervise a team that will deliver and exceed targets; and proactively contribute to the venue’s profitability by initiating ideas, systems and projects which will maximise sales and minimise costs. They will support a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce. Ensuring that the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will deliver and exceed all customers’ expectations. The successful candidate will build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.

Interested? Please click on the link to view our full Job Description

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

Weare proud to be an equal opportunity employerand strive to provide a stage for everyone.Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

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