Help Desk Technician

2 weeks ago

London, United Kingdom Rippling Full time

Partner.Co is a global health and wellness company that partners with independent Brand Partners to help people achieve a body, business, and lifestyle they love. Through a process we call Partnership Marketing, we provide Brand Partners with everything they need to build their business, including high-demand products in the wellness, fitness, skincare, and personal care spaces, plus logistics, operations, marketing, and more. Our Brand Partners build their business by referring people to the suite of Partner.Co products and are rewarded with money, travel, recognition, and fun events.

OUR CULTURE

Partner.Co is headquartered in Puerto Rico, with our main office in Midvale, Utah, United States, and offices worldwide. Our global presence allows our corporate staff to work with different cultures as we collaborate and grow as one high-performing, energetic team. We cultivate a collaborative culture where we work hard together and have fun while we do it No matter your role, your impact is noted, and all ideas are encouraged.

We're passionate about health As an employee, you can join our Employee Transformation Group, where you can gain guidance, support, and free products for your personal wellness goals, as well as, of course, friends to cheer for you along the way

WHAT NEXT?

  • Does “Who We Are?” speak to you ? Proceed to Question 2
  • Does “Our Culture” intrigue you ? Proceed to Question 3
  • Do these things resonate to you ? Proceed to Step 4
  • Apply RIGHT NOW : Follow the link below and send us your resume as well as answer a few simple screening questions to qualify you for this opportunity

About the role

The Help Desk Technician is responsible for providing technical assistance and support to end-users across the globe, resolving hardware and software issues, and ensuring the smooth operation of PartnerCo IT systems. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering high-quality customer service.

What you'll do

Technical Support:

Provide technical support to end-users via phone, email, Microsoft Teams, or in person.

Diagnose and resolve hardware, software, and network issues in a timely manner.

Assist users with troubleshooting and problem resolution.

User Account Management:

Create, modify, and deactivate user accounts in accordance with company policies.

Manage access permissions and security settings for user accounts.

Software Installation and Configuration:

Install, configure, and update software applications on end-user devices.

Ensure that software installations comply with licensing agreements and company policies.

Hardware Maintenance:

Conduct hardware troubleshooting and provide timely solutions.

Coordinate with vendors for hardware repairs and replacements as needed.

Maintain an inventory of hardware assets and ensure proper documentation.

Network Support:

Assist with network connectivity issues and troubleshoot network-related problems.

Collaborate with network engineer to ensure the overall health and security of the network.

Documentation:

Maintain accurate and up-to-date documentation of IT procedures, configurations, and issue resolutions.

Create user guides and documentation to assist end-users with common technical tasks.

Work closely with other IT team members to escalate and resolve complex issues.

Provide feedback to improve IT processes and procedures.

Customer Service:

Deliver exceptional customer service, ensuring a positive and professional experience for end-users.

Communicate technical information in a clear and understandable manner.

Maintain a security-first mindset in the management and support of all applications, services, and systems

Qualifications

Ability to troubleshoot hardware and software issues

Must provide excellent customer service and be able to work well with others

Must have good oral and written communication skills

Must have knowledge of Microsoft 365 applications and services

Requires thorough knowledge of Windows 10/11

Requires thorough knowledge of PC Hardware

Must be available to provide after hours and weekend support when on call

Must be organized, detail oriented, task oriented, and friendly

Citrix and Jira experience a plus

Education and Experience:

High School diploma or equivalent

2-3 years of professional computer support experience

Experience supporting PC hardware/software in person and over the phone

Experience with troubleshooting networking issues preferred

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