Support Worker/Mentor

1 week ago

Croydon Cambridgeshire, United Kingdom Pin Point Recruitment Full time €14

Role: Support Mentor/Support Worker Location: Croydon Salary: £14.21 We have some short-term - at least three months - line cover role at our client based in West Croydon which are open to agency candidates at Support Worker level who can carry a caseload of customers. The roles are full-time (37.5 hours) which can be worked over 5 days on a rota working basis. As the roles carry a caseload, they are paid at Support Worker rate of £14.21 per hour. Our client’s service is a 44-bed service for single homeless people aged 16-22. Conveniently located, we are a 5–10-minute walk from West Croydon Station, offering excellent transport links across London and beyond. Some parking is available on site for colleagues. Our customers come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking. The support for each customer is person-centred, requires creative energy and is hugely rewarding for colleagues as well as life changing for our customers. This means embracing a dynamic work environment where each day presents unique challenges, offering valuable opportunities for personal and professional growth. You will join a lively, supportive, and friendly team to work together to provide an excellent service for our young people. You will be required to support a caseload of at least 8 customers to:

  • Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights, and responsibilities to enable them to move onto to independent living
  • Plan and set targets to achieve and take appropriate action to meet their goals and aspirations
  • Take part in activities and provide them with opportunities that generate aspiration and confidence
  • Actively promoting customer involvement and co-production.
  • Create management plans alongside customers by identifying and assessing risk to ensure they can stay safe.
  • Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
  • Support our customers to identify positive move on options and live more independent lives.
  • Ensure our customers can thrive and achieve their potential.
  • Liaise with external partners, including accessing appropriate statutory and voluntary services.
  • Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
  • Support and lead colleagues, using your existing knowledge and experience when appropriate.
  • Encourage and support customers to raise complaints, comments and suggestions.
A key part of the role is enabling customers to gain necessary support from other agencies so you will need to be able to network/build relationships with those in other organisations and support customers through their processes to access the support they need such as accessing benefits, housing and education. You need knowledge of safeguarding and how this may apply in the day-to-day work we do as well as. understanding of the reasons why people become homeless and the needs and challenges they face and of statutory as well as the voluntary resources available to homeless people. You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends

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