Complaints Advisor

1 week ago


United Kingdom AB Agri Ltd Full time

Location: England (Remote/Hybrid working)
Working within a small team, this role is integral to the continued development of our People & Performance function at AB Agri, the Employee Relations Advisor will take responsibility for ER cases across AB Agri globally operating fair and consistent processes in line with AB Agri policies, taking into consideration the different cultures and nuances of the business units.
A second critical part of the role will centre around employee communications and knowledge, this will take the form of maintenance of policies as well as creating and maintaining content for the employee knowledge base supporting our global employees.
As well as managing cases you will also be involved with other ad hoc HR projects centred around employee wellbeing, clarity of AB Agri processes and policies.
Provide practical, expert first line support to Managers around Employee Relations matters.
Work end to end employee relations cases following legislation and policy including investigations, hearings, consultation, appeals and tribunals related to disciplinary, grievance, redundancy, restructures, settlements, absence management, TUPE transfers and flexible working as examples.
Support and coach line managers to support ER cases (in some business units including verbal warnings and counselling).
Manage and develop policies and procedures in accordance with legislation across all locations.
Create and maintain content in the employee knowledge base for a global audience across different entities.
Work with feedback to encourage use of self-service knowledge articles and policies.
Understand and translate AB Agri policy for managers and employees.
Use occupational health services, writing referrals and using outputs appropriately as part of ER work.
Manage ER and HR related projects.
Comfortable and confident in writing and amending policy.
An ability to translate policy for managers and employees.
Experience managing cases within disciplinary, grievance, redundancy, restructures, settlements, absence management, TUPE transfers and flexible working etc.
Experience using ServiceNow and SAP SuccessFactors, a beneficial not essential.
Must have driving license to get out to rural sites.
From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
AB Agri group politely requests no contact from recruitment agencies or media sales.



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