Complaints Advisor
1 week ago
Location: England (Remote/Hybrid working)
Working within a small team, this role is integral to the continued development of our People & Performance function at AB Agri, the Employee Relations Advisor will take responsibility for ER cases across AB Agri globally operating fair and consistent processes in line with AB Agri policies, taking into consideration the different cultures and nuances of the business units.
A second critical part of the role will centre around employee communications and knowledge, this will take the form of maintenance of policies as well as creating and maintaining content for the employee knowledge base supporting our global employees.
As well as managing cases you will also be involved with other ad hoc HR projects centred around employee wellbeing, clarity of AB Agri processes and policies.
Provide practical, expert first line support to Managers around Employee Relations matters.
Work end to end employee relations cases following legislation and policy including investigations, hearings, consultation, appeals and tribunals related to disciplinary, grievance, redundancy, restructures, settlements, absence management, TUPE transfers and flexible working as examples.
Support and coach line managers to support ER cases (in some business units including verbal warnings and counselling).
Manage and develop policies and procedures in accordance with legislation across all locations.
Create and maintain content in the employee knowledge base for a global audience across different entities.
Work with feedback to encourage use of self-service knowledge articles and policies.
Understand and translate AB Agri policy for managers and employees.
Use occupational health services, writing referrals and using outputs appropriately as part of ER work.
Manage ER and HR related projects.
Comfortable and confident in writing and amending policy.
An ability to translate policy for managers and employees.
Experience managing cases within disciplinary, grievance, redundancy, restructures, settlements, absence management, TUPE transfers and flexible working etc.
Experience using ServiceNow and SAP SuccessFactors, a beneficial not essential.
Must have driving license to get out to rural sites.
From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
AB Agri group politely requests no contact from recruitment agencies or media sales.
-
Pensions & Investments Advisor Complaints
2 weeks ago
United Kingdom Telstra Associates Full timeA Big 4 Consultancy is seeking a Financial Advisor Planning Complaints Handling Pensions & Investments on a contract basis to work remotely. The Financial Advisor Planning Complaints Handling Pensions & Investments will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream. ...
-
Service Advisor
1 week ago
United Kingdom in Newbury Full timeSERVICE ADVISOR Basic Salary - £25,000 + Bonus Working Hours - Monday - Friday 8am till 6pm & 1 in 3 Saturdays 8.30 till 1.30pm Location - Ilford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take...
-
Projects & Contract Senior Advisor
1 week ago
United Kingdom Jotun Dekorativ Marketing Full timeSenior Coating Advisor Level 2 page is loaded Senior Coating Advisor Level 2 Apply locations United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R6268 SUMMARY OF THE ROLE attendance at key projects and inspections, conducting trouble shooting and complaint handling on site. The incumbent is also responsible for feeding...
-
Complaints Advisor
2 weeks ago
United Kingdom Alexander Lloyd Full timeAlexander Lloyd are delighted to be partnering with a well known insurance organisation based in Sussex on the recruitment of an ER Advisor on an initial 6m FTC. I am able to accept application form HR Generalists, however you must have proven ER case work experience and at a high fast paced level and the ability to hit the ground running. From a fast...
-
Complaints Advisor
Found in: Jooble UK C2 - 2 weeks ago
United Kingdom Alexander Lloyd Full timeAlexander Lloyd are delighted to be partnering with a well known insurance organisation based in Sussex on the recruitment of an ER Advisor on an initial 6m FTC. I am able to accept application form HR Generalists, however you must have proven ER case work experience and at a high fast paced level and the ability to hit the ground running. From a fast...
-
Project Quality Assurance Advisor
17 hours ago
United Kingdom NursePlus Full timeQuality Assurance Advisor Location: UK Job Type: Full Time Permanent Here at Nurseplus, we are currently looking to hire a Quality Assurance Advisor for our Quality Assurance Team. Nurseplus is a temporary healthcare recruitment agency, focusing on the private healthcare sector. We have a network of 50 + offices across England and we are continuously...
-
Customer Service Advisor
2 days ago
United Kingdom Smartsearch Recruitment Ltd Full timeCustomer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...
-
Holiday Advisor
16 hours ago
United Kingdom Box Leisure Recruitment Full timeBox Leisure “The cutting edge of leisure careers” Job Title: Holiday Home Sales advisor Hours: 40 hrs per week as business requires Permanent Who doesn’t enjoy a holiday? Imagine being able to have your holiday permanently sat waiting for you at any time you want… This position will see you maximising sales and creating lasting memories for...
-
Training Services Consultant
1 week ago
United Kingdom in Newbury Full timeSERVICE ADVISOR Basic Salary - £25,000 + Bonus Working Hours - Monday - Friday 8am till 6pm & 1 in 3 Saturdays 8.Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings....
-
Quality Assurance Advisor
17 hours ago
United Kingdom NursePlus Full timeQuality Assurance Advisor Location: UK Job Type: Full Time Permanent Salary: Competitive Job Ref: UK/QAA/99 Here at Nurseplus, we are currently looking to hire a Quality Assurance Advisor for our Quality Assurance Team. Nurseplus is a temporary healthcare recruitment agency, focusing on the private healthcare sector. We have a network of 50 +...
-
Holiday Home Sales Advisors
14 hours ago
United Kingdom Box Leisure Recruitment Full timeBox Leisure “The cutting edge of leisure careers” Job Title: Holiday Home Sales Advisors Location: Sheerness, Kent Salary: Basic: £25,000 Commission: Based upon the margin per unit Hours: As business requires Duration: Permanent Our client is looking for an upbeat, enthusiastic sales advisor. A proven track record in a face to face sales...
-
Customer Service Advisor
7 days ago
United Kingdom Stephen James Group Full timeCUSTOMER SERVICE ADVISOR . Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Service Advisor Stonehouse
1 week ago
United Kingdom Customade (UK) Ltd Full timeYou may not of heard of Customade Group but with our combined brands we are the largest manufacturer and supplier of uPVC and aluminium windows, doors and roofs to trade customers in the UK. We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team in Stonehouse. We are not a stereotypical call...
-
Customer Service Advisor
1 week ago
United Kingdom SS&C Full timeOverview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is...
-
Customer Service Advisor
2 weeks ago
United Kingdom Zhuorim TTR UK Full timeZhuorim TTR UK manufactures and distributes wax, wax resin and resin thermal transfer ribbons (TTR) as well as producing magnetic ink character recognition (MICR ribbon) and other specialised printing products. We are owned by Zhuoli Imaging Technology Co. Ltd, a privately owned Chinese company and we are the latest addition to the Zhouli Group. We are...
-
Customer Service Advisor
Found in: Jooble UK C2 - 2 weeks ago
United Kingdom Zhuorim TTR UK Full timeZhuorim TTR UK manufactures and distributes wax, wax resin and resin thermal transfer ribbons (TTR) as well as producing magnetic ink character recognition (MICR ribbon) and other specialised printing products. We are owned by Zhuoli Imaging Technology Co. Ltd, a privately owned Chinese company and we are the latest addition to the Zhouli Group. We are...
-
Sales Advisor
1 day ago
United Kingdom FASHION GROUP Full timePoste POSITION: SALES ADVISOR PERMANENT / DUBLIN Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are...
-
Tui Retail Travel Advisor
13 hours ago
United Kingdom TUI Cruises GmbH Full timeJoining the TUI Retail Team as a Travel Advisor at our Eastwoodshop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. By...
-
Tui Retail Travel Advisor
3 weeks ago
United Kingdom TUI Cruises GmbH Full timeJoining the TUI Retail Team as a Travel Advisor at our East Derehamshop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. By...
-
Tui Retail Travel Advisor
1 day ago
United Kingdom TUI Cruises GmbH Full timeJoining the TUI Retail Team as a Travel Advisor at our Rugby shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. By...