Digital Architect

3 weeks ago

Basingstoke Hampshire, United Kingdom Security Cleared Jobs Full time

Service Architect
Contract
**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**
Leading Managed Services Provider in the Defence Sector require a Service Architect to join their successful Practice.
The successful applicant will have extensive experience in the design and implementation of ITIL v3.0 Service Operations processes across Incident, Problem, Change, Service Catalogue Disaster Recovery/Business Continuity, Customer Satisfaction, Service reporting, etc. Ideally certified to ITIL V3 Expert but intermediate considered.
Ideally, the candidate will have worked in a technical or support role prior to moving into Service Design.
The successful candidate will work as part of a multi skilled agile team, where teamwork is paramount. The role will be challenging and varied, where cross training is expected and challenges shared.
The Candidate will work collaboratively with ITSM tooling developers to ensure the resultant configuration meets the Customer requirements.
Working closely with the Transition Manager the successful candidate will have responsibility for ensuring existing services transition from the incumbent supplier without disruption of services to end users.
Upon completion of transition activities the candidate will as part of a larger service design team, be responsible for the design and implementation of new procedures that support a new multi-supplier service model delivering new and technically refreshed services.
Project People is acting as an Employment Business in relation to this vacancy.

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