Team Lead Manager

2 weeks ago

West Yorkshire, United Kingdom National Highways Full time

National Highways have an excellent opportunity for a Regional Operations Centre Team Manager?You will be responsible for ensuring the regional control room proactively manages the safe and effective operation of the Strategic Road Network across the region. As part of the role, you'll receive a 25% shift allowance increase.
Have a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers.
Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.
Act as National Highway’s Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required.
Be responsible for the regional control room team’s performance and workload on a shift.
Work with Operations Manager to continuously improve the operational capability of the regional control room, including staff engagement and supporting transformation activity.
Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement
Experience of delivering incident and crisis management in a safety critical and customer focused operational environment
Knowledge of traffic and incident management practices, procedures and protocols
We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.?

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